Capacity Management Planner

**Capacity Management **Planner**:** About TMC**

Telemedicine Clinic (TMC) pioneered teleradiology services in Europe when it was founded in 2002 and has since become a vital partner for more than 130 radiology departments in the UK, Sweden, Denmark, and Norway. In November 2017 TMC became part of Unilabs, a leading European provider of clinical laboratory testing and medical diagnostic.

More and more European hospitals are realising the advantages of managing their reading capacity in collaboration with TMC. This year our team of more than 300 highly-specialised radiologists will report over 800,000 cases, making a significant positive impact on the life of patients and hospital staff. In addition to our radiology reporting service, TMC offers radiology reporting services, IT-infrastructure, and software to its hospital clients, as well as training for radiologists (TMC Academy).

Besides this decent track record, we like to think that what’s most special about TMC is its culture. Many people say that TMC has the feel of a thriving start-up and they are surprised at how kind and caring we are when dealing with each other and our business partners. If you are interested, you can learn more about our culture in our **TMC Culture Book**. TMC is also a founding member of the **Conscious Capitalism** movement in Spain.

**Mission Position**

The mission of the Capacity Management team is to manage the capacity (doctors) in a way to ensure TMC can deliver an excellent service and good TAT (Turn around Times) to our clients. The team acts as the link between the Market and Medical teams to make sure forecast and demand are aligned and raises service delivery concerns accordingly.

**Mission Department and** **Organisational** **Context**

The goal of Capacity Management is to schedule the radiologists and assign the cases to them so TMC can deliver a service according to the needs of the clients in a smooth, efficient and correct way, within set TAT and with focus on ATA (Accessibility, Turn Around Times, Accuracy) to ensure client satisfaction. The position is located in Barcelona. The Capacity Management Planner reports to the Operations Manager. In absence of this profile the Capacity Management Planner reports to the Capacity Management Coordinator.

**Role** **and Responsibilities**

**Service Delivery**
- Manage the scheduling of our doctors
- Manage the vacation planning of our doctors
- Case assignment and control
- Flag capacity concerns to the Business Units
- Manage ad-hoc volume requests from clents

**General**
- Keep the doctor contact and distribution lists up to date
- Participate in the induction process of new doctors
- Participate in Gap Analysis meetings with TMC Heads of Section
- Ensure audits are performed as per set quality guidelines

**Required Education, Experience, Knowledge, Skills**

**E**xperience** - Previous experience in a similar role for at least one year

**Language **- Fluent in English is a must, both written and verbal. Swedish or Danish language skills are a big plus

**MS Office** - Advanced level of Excel

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**Required Role** **Based** **Competences**

**Team Player** **-** **You show reliability and trust toward other colleagues; you demonstrate open and honest communication within the team whilst you foster a committed and positive working environment; You are collaborative within all aspects of the workplace.

**Communication skills** - You communicate clearly and use a positive language; You possess top-notch listening skills and show empathy towards our customers; You demonstrate a proactive and attentive approach.

**Problem Solving** - You can identify and analyse problems; you generate alternative interventions to solve and evaluate them; You implement and assess the effectiveness of the solution**; **You are proactive, organized and have the ability to think outside the box.

**Customer Focused** **- You respond towards the customers’ needs and remain calm and patient when handling difficult conversations; You sense the customers’ mood and adapt accordingly.

**Technical Know-How** **- You adopt quickly to new software and learn how to identify systems connectivity; You are able to get the bigger picture around a technical setup; You have an analytical mindset.

**What you can expect from us**

TMC is a challenging and fun workplace with a young, diverse and very international team (over 40 nationalities). Our business language is English.

We consider ourselves a very friendly, dynamic and non-hierarchical workplace. People care for each other and always try to help. We are growing fast and face new opportunities and challenges every day. This is why we need people with open and flexible minds who can cope when things become hectic and intense. However, we also make sure that we quickly recover our balance so that we not only enjoy our work but also our families, friends, and activities outside TMC.

Apart from making a living, people at TMC come to