Program Manager- Sales Help

Job Requisition ID #
- 22WD62951

Position Overview

The Sales Help Program Manager is responsible to develop and evolve innovative work processes used by the Sales Help Teams Worldwide intended to provide sales reps with prompt assistance and content relative to sales tools, programs and processes. The Program Manager will ensure that each Geo team is following the Program guidelines and have appropriately trained resources that are delivering the expected service level results. Additionally, the Program Manager will perform analysis and provide input to the SOT program topics and schedule as well as promote the Sales Help services.

The Sales Help Program Manager will be a member of the Sales Help Program Team reporting to the Manager Sales Help Program.

What You Would Do Day-to-Day
- Participate in team activities and meetings on various topics to maintain a broad and thorough understanding of the sales tools and program and processes.
- Join core team calls to learn about new program/policies in order to communicate to Sales Help global organization.
- Stay engaged in Stay on Track and Case Management programs to be able to leverage common activities.
- Define LOVs to optimize the case management workflow analysis.
- Manage any enhancements or Fast Track requests by submitting enhancement requests and tracking them to completion.
- As a member of the Sales Help Program Team, the Sales Help Program Manager will collaborate on various aspects of the strategic realization and the Sales Help organization objectives.
- Identify training opportunities and make recommendations to the Program Team.
- Assist in developing SMEs within the Sales Help organization.
- Ensure Sales Operations Services resources are adequately trained.
- Assist in the resolution of more complex cases within the escalation path.
- Assist in preparing Sales Help Program content for the quarterly Sales Operations Services Ops Review.
- Run regular meetings with the Sales Operations Services leadership members to monitor progress of program deployment and strategic objectives.
- Embrace Autodesk Culture and Values.

Business Acumen
- Extensive understanding of the Autodesk processes, policies and tools.
- Customer focused (sales advocate).
- Strong “global” communication skills.
- Proven ability to lead and keep others on task.
- Analytical expertise resulting in solution recommendation (ability to influence with data).
- Demonstrated ability to collaborate with various groups within Autodesk.
- Ability to review processes and drive optimization and innovation.
- Capability to evaluate the options with a clear sense of key priorities and risk to the program.
- Manage information from the multiple parallel work streams and integrate key details into our standard processes.

The Basic Job Requirements
- BA, BS, or equivalent experience.
- 5+ years project management, sales operations or similar experience.
- Excellent interpersonal, influencing and communication skills, including writing and presentation.
- Highly organized with a proven ability to get the job done.
- Dedicated to service and customer orientated.
- Strong work ethic.
- Detail oriented, multitasker, comfortable in a fluid ever-changing environment.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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