Apple Mac, Smartphone

About the Role & Responsibilities:
The Technology Support Services team plays a pivotal role in delivering the client technologies that support the mobility and agility that Unilever needs to succeed. As a part of the Technology Support Services team, the purpose of the MAC, Phone and Tablet Device TechnicalAnalystrole is to support with:

- Providing input into the Technology Support Services Roadmap;
- Designing & Implementing Client Technical Solutions. Demand would come from either the M&D Roadmap, Project Requirements from M&D project team or Service Improvements from M&D Service Teams. Examples of requirements are; Intune policy changes, new hardware, Jamf change requests etc;
- Support new Solutions as they go through testing prior to handover to BAU;
- Provide input and advise on Hardware choices in your area;
- Ensuring Technical documentation is created and updated;
- Production of regular reporting on Progress and Technical risks & issues;
- Engagement and management of a complex blend of suppliers & stakeholders

Essential:

- Completed higher education;
- Advanced/fluent knowledge in English;
- Client IT experience within Unilever or at least one other similar global organisation;
- Proven experience in designing and delivering Client Solutions;
- Subject Matter Expert in the Client Technologies listed in the Technical Skills section below;
- Excellent business awareness, understanding the broader context in which IT delivery has an impact on overall business performance;
- Flexibility to adjust to changing business requirements;
- Experience and awareness of working in a global role;
- Demonstrate awareness and empathy to our many cultures and social needs;
- Customer and service centric mind-set.
- Knowledge of structured service delivery methodologies such as ITIL;
- Project management skills in line with best practice;
- Expert in Apple, Android operating systems;
- Expert in Intune for Device management and Solutioning;
- Expert on Apple MAC devices, Android devices;
- Expert in creation of technical documentation;
- Familiar with Jamf management solution;
- Familiar with scripting (PowerShell, bash).