Guest Services Officer
hace 2 semanas
Summary As a Guest Services Officer - Groups, you will be the key figure in ensuring a smooth, personalized, and memorable experience for all group stays at the hotel. Acting as the main point of contact from arrival to departure, you will coordinate every detail of the group’s accommodation with precision, empathy, and professionalism. Your role is essential to delivering a flawless guest journey in close collaboration with Events, Housekeeping, and other departments. **Responsibilities**: - Manage the rooming list and handle all related changes starting from the group’s arrival. - Communicate daily with the Event Planner regarding any updates or modifications. - Ensure proper room allocation, key preparation, amenities, welcome letters, and upgrades, according to the agreed Operational Summary (OS). - Confirm all upgrades with the Meeting Planner (MP) and the Events team. - Establish direct contact with the MP upon group arrival, acting as their main point of contact throughout the stay. - Coordinate operational details with Housekeeping and other departments, including room moves, early check-ins, late check-outs, etc. - Monitor the daily status of group rooms (occupied, vacant, no-shows, etc.). - Review and validate accommodation billing with the Event Planner at the end of the group’s stay. - Actively participate in operational meetings, including Pre-Cons, daily briefings, and post-stay reviews alongside the Sales and Events teams. **Qualifications**: - Proficiency in English & Spanish (spoken and written); additional languages are a plus - Previous experience in Front Office or coordinating group stays at large-capacity hotels - Strong organizational skills and ability to manage multiple tasks simultaneously - Excellent communication skills and a proactive, solution-oriented attitude - Ability to work under pressure and as part of a collaborative team - Familiarity with hotel systems (PMS, Channel Manager; experience with Opera is a plus) **What You Will Love About Us**: - 12 complimentary hotel nights per year at Hyatt hotels worldwide - Discounts on Hyatt stays not just for you, but also for your family and friends from day one - 50% discount on food and beverages when dining as a guest at selected Hyatt hotels - Access to the employee cafeteria - Free access to a comprehensive Wellness Platform focused on mental well-being and personal growth - Ongoing learning and development opportunities that provide you with a clear career path and global promotion possibilities across Hyatt hotels At Hyatt, _"We care for people so they can be their best."_ This is reflected in our values: Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means becoming part of the Hyatt family, with more than 1,150 hotels in over 70 countries and global recognition as a Great Place to Work. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. **Join a team that is making the journey more human. More connected. More sustainable.** Here, every role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job — it is a career for people who care.
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Guest Services Officer- Recepción
hace 4 días
Barcelona, España Grand Hyatt A tiempo completoPosición Guest Services Officer- Recepción (Grand Hyatt) Resumen Como Guest Services Officer, desempeñarás un papel clave en garantizar una experiencia fluida, personalizada y memorable para todos los huéspedes durante su estancia. Actuarás como uno de los principales puntos de contacto desde la llegada hasta la salida, coordinando cada detalle del...
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Barcelona, España Grand Hyatt A tiempo completoUn reconocido hotel internacional en Barcelona busca un Guest Services Officer para garantizar experiencias excepcionales a los huéspedes. Este rol clave implica coordinar detalles del hospedaje con empatía y profesionalismo. Se requiere dominio del inglés y español, experiencia en recepción y excelentes habilidades de comunicación. Los beneficios...
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Guest Services Trainee
hace 6 días
Barcelona, España Grand Hyatt Barcelona A tiempo completoSummary **Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!** Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the **Reservations Department**. **Your adventure in hospitality...
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Guest Services Trainee
hace 2 días
Barcelona, España Grand Hyatt Barcelona A tiempo completoSummary **Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!** Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the **Front Office & Guest Services Department**. **Your adventure...
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Assistant Guest Services Manager
hace 12 horas
Barcelona, España Grand Hyatt Barcelona A tiempo completoSummary The Guest Services Assistant Manager will assist Front Office Management in efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Guest Service Manager is responsible to assist the Front Office / Assistant Front Office...
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Guest Services Agent-night
hace 2 semanas
Barcelona, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25062364 **Job Category**Rooms & Guest Services Operations **Location**Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out...
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Guest Services Agent- Night
hace 1 semana
Barcelona, España Hotel Arts Barcelona A tiempo completoProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in...
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Plaça de Grant Officer
hace 2 semanas
Barcelona, España Centre Internacional de Mètodes Numèrics a l'Enginyeria (CIMNE) A tiempo completoCentre Internacional de Mètodes Numèrics a l'Enginyeria (CIMNE). 1 plaça de Grant officer - Project Management Services. Concurs o valoració de mèrits. Laboral temporal. 2025-01-02. Termini obert. A2 - Grau universitari (correspondència amb diplomatures). Diplomatura o Grau en Gestió i Administració Pública o equivalent. Castellà, català i anglès...
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Submission Officer
hace 6 días
Barcelona, España BLS International Services A tiempo completoDear All, We are urgently hiring for Submission Officer (Spanish and English Speaker) Job Location - Barcelona and Tenerife Island (Spain) Job Description: - Biometrics capture (Photo & Fingerprints) - Cash collection & POS entry - Client facing - answering queries, advising applicants, managing disputes - Handle cash and bank-related transactions if...
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Guest & Property Manager for Luxury Villa Rental
hace 1 semana
Barcelona, España Sitges Villa Services A tiempo completoSitges Hills Villas Limited is a high-end holiday villa rental company with properties in and around Sitges. We offer a very personalised service. All our properties are presented to the highest standard and any particular need of each of our international clients is taken care of, before and during their stay. The Guest & Property Manager will be working...
