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Systems Engineer
hace 2 semanas
**Description**:
Hiring near our Barcelona, Spain Center of Excellence.
Hybrid, flexible environment.
**About Gartner**:
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
**About the role**:
This is a unique opportunity for a systematic, creative, and experienced individual to make a big impact on Gartner’s client experience as part of Gartner Digital Workplace Solutions. We are looking for a results-driven, self-motivated problem solver who can lead the development of the platform’s search capability. As Systems Engineer, you will guide and mentor others and identify opportunities to innovate and drive value.
**What you will do**:
- Support and troubleshoot a global fleet of corporate and personal iOS, Android and macOS devices.
- Administer mobile/mac devices with an MDM/UEM platform (ex: Workspace ONE, Intune) across a global footprint.
- Test, configure and implement iOS, Android, macOS apps, profiles and policies
- Manage Apple devices with Apple Business Manager (formerly DEP, VPP.
- Package custom XML/.plists for device configuration on macOS
- Develop and deploy macOS scripts using various shells/languages (ex: Bash, Zsh, Swift, Powershell, python)
- Package macOS software with command line using tools like pkgbuild, productbuild
- Leverage UEM/MDM to drive business solutions across Business units at Gartner
- Develop and maintain test plans, and architecture diagrams around the Mobile/Mac space
- Develop and maintain metrics/reports using various tools (PowerBI, Splunk)
- Commitment to documentation
- Mitigate security threats/vulnerabilities in collaboration with the Security team for Mac/Mobile.
- Stay abreast of platform/MDM best practices
- Work within ITIL Change Management process to shepherd planned changes
- Participate with and maintain vendor relationships
- Evaluate new technologies and hardware related to Mac/Mobile space for use in the corporate environment
- Integrate and maintain MDM/UEM platform with IDPs like Okta, Ping, etc.
**What you will need**:
- Bachelor’s Degree strongly preferred
- High school Diploma/GED with equivalent experience required
- Apple Certified Support Professional (ACSP) a plus
- VMware Certified Professional - Digital Workspace a plus
- Legacy AirWatch accreditations or other MDM specific certifications (Jamf, etc.) a plus
- 4+ years of experience working with VMWare Workspace ONE, JAMF, Microsoft Intune or other UEM products.
- 4+ years of experience with macOS, iOS and Android devices in a corporate environment
- Development or scripting background strongly preferred
- Experience using web services such as REST APIs for integration and automation
- Basic web development skills (HTML, CSS, etc.) a plus
- Excellent oral and written communication skills.
- High level of attention to detail and strong organizational skills
- Excellent problem solving/analytical skills.
- Must be able to read and understand technical documentation
- Passionate about Apple and Android technologies with a desire to be engaged with the space as it evolves
- Functional knowledge of Exchange and O365 environments
- Working knowledge of networking including TCP/IP, firewall, VPN clients
- Familiarity with Agile methodology (scrum) and Jira
- Must be able to multi-task, change direction, set priorities, and meet deadlines
- Dependable and available to work early or late to meet deadlines when required
- Must be able to positively contribute to a team environment and collaborate with cross functional teams
- Must be able to work with mínimal supervision
**What you'll get**:
- Competitive compensation packages.
- 23 days annual holiday.
- Life and Disability Insurance.
- Private Medical and Dental Care.
- Life and Disability Insurance.
- Public Transport Subsidy.
- Ticket Restaurant Card.
- Childcare Vouchers (Ticket Guarderia).
- IncentiFit - annual reimbursement for health-and-wellness-related activities.
- Pension Scheme.
- Tuition Reimbursement.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Gartner Gives Charity Match.
- Relocation Assistance - a specialist to help you with all the appointments and paperwork.
- Limitless growth and learning opportunities.
- A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
- A chance to make an impact - your work will contribute directly to our strategy.
- Professional development and unlimited growth opportunities.
- Hybrid environment with flexibility, remote work, and more.
- Fresh fruit, snacks, selection of teas, fair trade organic coffee and a fridge full of beer for our Thursday Beer O’Clock.
**PLEASE NOTE**:
- Ap
