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Global Digital Product Lead
hace 3 semanas
We are looking for a **Product Lead** to be part of our Nestlé Nespresso** Digital** and **Tech Team**.
**Position Snapshot**
- Location: Nespresso Hub, Barcelona. Spain.
- Type of Contract: Permanent.
- Type of work: Hybrid
- Work Language: Fluent Business English
**The Role**
As a Product Lead you will own the vision, strategy, and execution for the Decision & Purchase stage of the customer journey - across digital platforms (web and app) and physical points of sale. Initially focussing on optimizing the **Checkout** experience - the final step before conversion - and progressively expand their scope to include fulfilment coordination, and integration with in-store operations.
The scope includes both our**B2C** and **B2B** channels, with the shared goal of delivering a seamless, reliable and high-converting purchase experience, tailored to each customer type and context.
You will work closely with product, tech, design, operations, and data teams, as well as with local market, logistics, and retail stakeholders.
Beyond owning the product, you will help elevate our product culture and maturity by supporting Product Managers, promoting agile best practices, and fostering a strong sense of collaboration and ownership across teams
In This Role, You Will:
- Define and drive the **Checkout** product strategy, delivering a fast, intuitive, and trustworthy experience that maximizes conversion.
- Progressively expand the product scope to cover **delivery** and **pickup coordination**, and **in-store integration** (e.g. returns, click & collect, PoS alignment).
- Ensure the product experience supports the needs of both B2C and B2B customers, adapting flows and features accordingly.
- Lead discovery, prioritization, and delivery efforts in coordination with Experience & Tech teams and cross-functional teams.
- Collaborate with local market teams and operational stakeholders to ensure product decisions are grounded in real business and customer needs.
- Monitor and improve key performance metrics (e.g. conversion rate, cart abandonment, fulfilment NPS, delivery success rate).
- ** Build**and**lead** a high-performing team of product managers, fostering autonomy, clarity, and continuous improvement that encourages ownership, autonomy, and accountability.
- Champion agile methodologies, empower squads with clear responsibilities and success metrics, and provide coaching to enhance skills and growth.
- Contribute to the growth of our product organization, promoting best practices, strong product thinking, and cross-team collaboration.
**What We’re Looking For**:
- **
7+**years** of experience in **digital product** roles, with at least** 2 years** leading** product teams.
- Strong expertise in **checkout flows** and **transactiona**l product design within **e-commerce** or similar high-volume environments.
- Experience working across **B2C** and/or **B2B** digital channels, with sensitivity to the differing needs of each.
- Familiarity with **paymen**t systems, fulfilment models, or logistics processes - or motivation to quickly learn and scale these domains.
- Proven ability to drive outcomes through cross-functional collaboration, especially with tech, operations, logistics, and retail teams.
- Curious and able to deal with uncertainty. Adaptable and resilient.
- Analytical and customer-focused mindset, using data and research to inform strategy and prioritization.
- Solid foundation in**web** and**mobile** technologies, and the ability to engage constructively with technical teams.
- Excellent **communication** and **influencing** skills, with a proven ability to align diverse stakeholders behind a product vision.
- Experience building and coaching product teams and contributing to the maturity of a product-led culture.
**Extra Skills That Set You Apart**:
- Experience working on omnichannel or online-to-offline experiences.
- Exposure to fulfilment and last-mile logistics.
- Familiarity with POS systems or payment infrastructure.
- Experience in tech replatforming or digital transformation contexts.
**We Offer You**:
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
- ** Great benefits** including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- ** Personal and professional growth** through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- ** Hybrid working environment with flexible working schem**e. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
- ** Recreation activities** such as yoga, Zumba, etc. and a wide range of volunteering activities.
**The Hiring Process**:
- **
- ** Interviews**: Engage in three
