Sales Assistant

**Position Description: Store Supervisor**

This job description is not meant to be an all inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

**General Position Summary**:
Support the Store Manager to ensure the efficient, profitable and customer-oriented operation of the Store. Provide effective guidance to the staff by demonstrating outstanding customer service. Encourage employee development and maintain performance guidelines. Train Sales Associates on store procedures including cash register transactions, customer service and procedures.

**Essential Functions/Responsibilities**:

- Provide all customers with a first class service giving advice on our products to assist with their shopping experience, using the GERT guidelines.
- Perform regular daily store activities such as opening and closing procedures which include balancing registers, preparing cash bags, and activating security system.
- Ensure overall sales, customer service and profitability goals of the store are met by:

- Reviewing and guiding staff performance to ensure compliance with store policies and procedures.
- Supervising the daily activities of the store staff in all aspects of job performance to ensure sales and service goals are met.
- Assist in the training and audit processes to ensure accuracy of opening and closing procedures, cashiering, returns, good customer service tools and sales techniques, as well as all other functions of the retail operation.
- Provide coaching on a day to day basis to ensure staff performance standards are met.
- Authorize and process returns & exchanges.
- Follow company’s policies & procedures.
- Follow the company’s high professional standards in individual behaviour for the demonstration of respect, courtesy and professionalism, including attendance and timeliness.
- Act as the Assistant Store Manager in their absence.
- Maintain positive open lines of communication with all Columbia Sportswear management, merchandising staff, all other internal departments and outside suppliers in order to contribute to the smooth flow of information and efficient operation of the organization.
- Perform other duties as assigned.

**Job Scope**:
Job has some variety in terms of special plans and goals. Duties are performed with only general directions and goals and work is checked or verified more by results. Decisions are made within general company policy constraints. Errors in judgment could affect the profitability of the store, through bad customer service, theft, legal issues, administrative or systems issues, and discredit the company's reputation with its customers.

**Interpersonal Contacts**:
Contacts are made with others both inside and outside the organization. Internal contacts include the store staff, the Operations Manager, the Retail trainer, Human Resources, and the distribution center. External contacts include customers and maintenance providers. Interactions focus on providing excellent customer service, daily direction and mentoring of staff, providing assistance, information exchange and training.

**Specific Job Skills**:

- Possess knowledge of retail management, sales techniques, KPIs, and customer service tools and ability to train others in these.
- Ability to read, write, speak, and understand the country’s official language. Ability to read, write, speak, and understand English preferred.
- Math abilities.
- Excellent interpersonal skills.
- Excellent customer service.
- Coaching and mentoring skills.
- Ability to work independently within company guidelines, policies and procedures.
- Microsoft suite skills preferred
- Mental ability to conduct interpersonal interactions with other company personnel and customers, and learn established guidelines. Physical ability to use telephone, computerized cash register, perform repetitive movements of the arms and shoulders, stand for extended periods of time, move freely around store, and regularly lift or carry boxes of merchandise.

**Education and/or Experience**:

- High school degree or equivalent.
- At least one year experience in retail or in customer services & sales, at supervisory level.

**Job Conditions**:
Required to stand for long periods of time Job may require hours that might exceed 8 hours per day and/or 40 hours per week during peak periods. Available to work store schedule - which may include Sunday working depending on store opening schedule.

Tipo de puesto: Jornada completa, Contrato indefinido

Horario:

- Disponibilidad fin de semana
- Festivos
- Turno de 8 horas
- Turno de Tarde

Experiência:

- Retail: 3 años (Obligatorio)

Idioma:

- Inglés (Deseable)
- Francés (Deseable)