Observability Engineer

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
ABOUT US

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets:

- Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents
- Bedsonline, exclusively serving the retail travel segment
- Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions
- TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena.

JOB SUMMARY

We are looking for a skilled Observability Engineer with experience working with Infrastructure as Code using Terraform and Helm, with deep knowledge of Observability features (logging, metrics, tracing, APM,) ideally in hybrid high-volume distributed platforms with thousands of transactions per second.

We are looking for someone with proven experience working with de-facto market-standard open-source components including Telegraf, Prometheus, Grafana, FluentBit, Logstash,

OpenSearch/ElasticSearch, Kibana, OpenTelemetry, Jaegger, or similar.

Our Observability Platform components are deployed on Kubernetes and/or AWS EC2 instances, which require support and rollout for all of the teams / internal customers that use it. In parallel we will require governance, good practices and ad-hoc features automations.

RESPONSIBILITIES
- Implement the solutions to our product requirements and technology challenges.
- Ensure technological performance by design, right-sizing, scalability and reliability.
- Ensure the Definition of Done is followed at technical level.
- Analyze technical trade-offs.
- Determine primary components and subsystems.
- Detect weaknesses and failure points within the Observability solutions and propose improvements.
- Support teams during significant technological challenges.
- Lead the cross definition for technical and functional monitoring.
- Collaborate and be driven keeping technical documentation up to date.
- Collaborate in the company' s Communities of Practice.
- Advocate of new technological features (Observability related).
- Technological reference and evangelist.

RQUIRED SKILLS
- Experienced as Observability Engineer or similar position defining, implementing, and supporting teams in monitoring, logging, tracing and APM challenges.
- Experience with Observability solutions such as Telegraf, Prometheus, Grafana, FluentBit, Logstash, OpenSearch/ElasticSearch, Kibana, OpenTelemetry, Jaegger.
- Experience working in cloud environments such as AWS.
- Experience with Infrastructure as Code frameworks such as Terraform and Helm.
- Experience in Linux systems administration.
- Experience working in a Distributed System environment.
- Experience working with Agile Methodologies such as Scrum or Safe.
- High written and verbal communication skills in both English and Spanish.
- Experience with Python or Go is a plus.
- Strong technical, logical, analytical, and problem-solving skills.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for