Nordic IT Support Representative
hace 1 día
We're looking for a **Technical Support Specialist** to join our client's team in the beautiful Málaga, Spain
**What you'll do**:
- Be the first contact point for customers with technical support issues and questions on their products
- Be responsible for problem solving customer issues, answering questions, and providing solutions regarding installation, operation, configuration, customization, performance, and usage of assigned products
- Analize the issue if any, identify the cause, recommend a solution and document the problem.
- Provide known fixes and workarounds for problems, if available; Resolve non-defect problems
- Search knowledgebase, online self-services and product documentation for known software defects and eliminate these as possible issues
- Escalate unresolved problems
**What's the offer**:
- A competitive salary package, base salary + performance bonus
- Relocation support
- Full-time Spanish contract, shift Monday to Friday 09:00 - 18:00
- Full paid training for the company and the products you will be working on
- A modern centrally placed office in Benalmadena, right next to the beach area
**What we're looking for**:
- Proficient in one of these languages: Danish, Finnish, Norwegian or Swedish
- Upper intermediate level of English
- At least 1 year of experience in a similar position (mandatory)
- EU Citizenship or Spanish residence
Pay: 20,000.00€ - 25,000.00€ per year
Ability to commute/relocate:
- Benalmádena, Málaga provincia (Benalmádena): Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Experience**:
- IT Support: 1 year (required)
Work Location: In person
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