Director, Commercial Operations

**The Role**:
Reporting to the EMEA commercial operations leader, the Director, Commercial Operations will play a crucial role in both developing and realizing a transformative experience for Moderna’s customers located throughout Europe, Africa & Middle East region.

Using your commercial operations broad experience and understanding of the Healthcare marketplaces across this geography you will work closely with internal stakeholders including marketing, alliance management, finance, supply chain, manufacturing, account management, medical in order to build best in class commercial processes to effectively drive our business across EMEA. In order to be successful, it is essential for the Director, Commercial Operations, to be able to lead cross-functional projects/teams, build strong business relationships at multiple levels in the organization and have strong experience and proved track record when it comes to marketing, sales force effectiveness/productivity, sales operations, and account management excellence.

At Moderna, we work collaboratively as a team, we boldly strive for excellence, we are constantly curious and committed to ongoing learning and improvement, and we are relentless in our pursuit of the best talent in the industry.

**Here’s What You’ll Do**:
Collaborate extensively with the regional and local commercial teams to understand the overall business, key questions for our brands and pipeline programs, current and emerging priorities, and the insights needed to address them

Support design & deployment of the most effective and efficient key account organization across EU markets

Coordinate with the various internal functions all tender requests within the territory

Identify & execute prioritized market research (targeting, segmentation, account mapping) in all key EU markets

Coordinate in time the appropriate training interventions for the customer facing teams

Coordinate activities with Moderna’s Digital and Marketing Teams to ensure continued evolution of novel customer-facing and internal technology platforms.

Responsible for the CRM/MDM OUS deployment coordination

Lead for the E-permission collection project

Maintain a strong working relationship with the Marketing, Alliance Management, Finance and Account Management Teams to help coordinate and implement process improvements, particularly for following projects:
PMRT

Contract to pay (Vendor Management)

HCP engagement and HCP sponsorship

**Here’s What You’ll Bring to the Table**:
BS, Marketing, Business, Supply Chain and minimum of 5-8 years Sales/Marketing Operations experience in Vaccines, Pharmaceuticals or Biotech.

Demonstrated success in account management and sales function

Understanding of the distribution flow (of vaccines and pharmaceutical products from manufacturer to end-user health care provider including order entry, product delivery, inventory receipt, invoicing and managing product returns.

Understanding in the various EU countries of the pricing, reimbursement and market access mechanisms as well as the national/regional government tender and procurement mechanisms

Demonstrated success in exceeding customer service & new product launch KPIs and sales targets in a specialty and/or high-volume environment.

Experience in successfully leading cross-functional teams to develop innovative and novel customer solutions.

Proven track record in designing appropriate Market research plan, customer insights requirements, forecasting models/capabilities

Outstanding communication skills (verbal and written). English is a must plus min 1 additional language (Ger, Fre, Ita, Spa)

Ability to manage multiple projects in a fast-paced environment.

Ability to effectively collaborate in a dynamic, cross-functional matrix environment.

Strong analytical skills and ability to design and lead cross functionally multiple projects & initiatives

Strong business acumen and international commercial experience demonstrated in Europe

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:
Quality healthcare and insurance benefits
Lifestyle Spending Accounts to create your own pathway to well-being
Free premium access to fitness, nutrition, and mindfulness classes
Family planning and adoption benefits
Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
Educational resources
Savings and investments
Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna
In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse cli