Spanish Customer Operations Representative

hace 5 días

Ceuta, España 888holdings A tiempo completo

CE

Position ID: 88.C15

**Spanish Customer Operations Representative (BASED IN CEUTA)**:
**Role Purpose**: To ensure the service given to B2C customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service and support operations.
**Reports To**:Team Leader
**Department**:Support
**Location**: CEUTA

**Accountabilities**:

- Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role - i.e. general account queries, game play, rules, responsible gaming, regulatory compliance and fraud prevention.
Work according to established standards and liaise with the Fraud department on all risk related issues (RM deposit declines and/or Chargebacks).
- Work as part of the Spanish Team alongside the Spanish Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.
- More experienced representatives may be asked to assist with mentoring new team members.
- Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.
**Key Performance Indicators**:

- Highest Quality of service provided, attainment measured via QA & customer satisfaction surveys.
- Productivity & First Contact Resolution.
- Responsible Gaming and Regulatory Compliance.
- Be under the threshold of fraudulent activity / CB levels according to targets set by Head of Fraud.
**Main Relationships**:

- Spanish Team Leader
- Customer Relations Manager
- Spanish Representatives
- Shift Managers
- SLS (Second Level Support) Team
**Knowledge Skills & Experience**:
Must have/Essential Skills:

- Native level of fluency in Spanish and good command of English (B1 or similar), both verbal and written.
- Previous proven Customer Service experience.
- Excellent communication skills and customer focus.
- Computer literacy and internet know-how/skills.
- High level of intelligence, reasoning and analytical ability.
- Ability to comprehend and analyse financial/statistical data.
- Good negotiation skills and approachable nature.
- Confident verbal communicator and ability to make decisions.
- Strong team player.
- Confident and flexible when required.
- Excellent organisation skills with the ability to meet deadlines.
- Prioritisation skills.
- Ability to work under pressure.
- Willingness to work outside of set business hours - for example late nights and weekends.

Nice to have/ Desirable:

- Experience in the Online Gaming sector.
- Responsible Gaming experience.
- Call centre experience.
- Diplomacy.
- Ability to go the extra mile.
**Competencies**:

- Excellent Communication and negotiation skills (both verbal and written).
- Good working knowledge of the Support key functions, procedures and policies.
- Problem solving, investigative and multi-tasking skills with highest attention to detail.
- Ability to work independently and as a part of a team in a dynamic and fast-moving environment.
**Working Hours**:
The Support Department operates a variety of 8-hour shifts according to business needs.

The Team is required to work five (5) shifts in any given week with 2 days off, which may be split.

**Note**: Bank Holidays are considered normal working days.

  • Spanish Customer Operations Representative

    hace 1 semana

    Ceuta, España 888holdings A tiempo completo

    **CE** *** **Position ID: 2A.640** **Spanish Customer Operations Representative**: **A ROLE BASED IN CEUTA APPLICABLE WITH PREFERENCE TO LOCAL CANDIDATES IN CEUTA** **_ Reports To:_**_ Team Leader_ **_ Department:_**_ Support_ **_ Location:_**_ Ceuta_ **_ Role Purpose:_**_ To ensure the service given to B2C customers is of the highest standard in the...

  • Spanish Customer Operations Representative

    hace 1 semana

    Ceuta, España 888holdings A tiempo completo

    **CE** **Position ID: EC.05F** **Spanish Customer Operations Representative**: **A ROLE BASED IN CEUTA APPLICABLE WITH PREFERENCE TO LOCAL CANDIDATES IN CEUTA** **_ Reports To:_**_ Team Leader_ **_ Department:_**_ Support_ **_ Location:_**_ Ceuta_ **_ Role Purpose:_**_ Spanish Customer Operations Representative is a support customer assistance for the evoke...

  • Bilingual Customer Support Agent – Spanish/English, Onsite

    hace 4 horas

    Ceuta, España Soft2Bet A tiempo completo

    A leading online gaming company in Ceuta is seeking a customer support representative to communicate effectively with customers via chats and emails. The role requires proficiency in both Spanish and English, alongside a proactive attitude and strong communication skills. Applicants should have a keen attention to detail and a background in customer service....

  • Spanish Customer Support

    hace 6 horas

    Ceuta, Ceuta, España Paf - Games Sport Casino A tiempo completo

    We are looking for a Spanish Customer Support Specialist to join our Support Team in Ceuta, Spain.About The RoleAs part of Paf's Customer Support Team, you will play a key role in ensuring an excellent customer experience. You will handle inquiries, solve problems, and represent our commitment to responsible, high-quality, and multilingual customer...

  • Spanish Customer Support Specialist — Elevate Customer Care

    hace 3 horas

    Ceuta, España Paf - Games Sport Casino A tiempo completo

    A leading online gaming company in Ceuta seeks a Spanish Customer Support Specialist. You will ensure excellent customer experience by managing inquiries and providing solutions. Requirements include fluency in Spanish and English, strong communication skills, and a customer-focused attitude. A supportive team environment awaits where your contributions will...

  • Student receptionist english

    hace 2 semanas

    Ceuta, España Olé Barcelona | AIL Barcelona Spanish Language School A tiempo completo

    OLÉ LANGUAGES SPANISH SCHOOL is recruiting a Front Desk Receptionist - Customer Care Front desk reception Take incoming customer calls (via telephone, email) and provide general information on our courses and services Provide assistance to students Planning assistant the Coordinator In charge of social networks (Instagram, Facebook, Tik-Tok) General...

  • Customer Support Specialist – Spanish

    hace 4 días

    Ceuta, Ceuta, España Betfair International A tiempo completo

    Job title: Customer Support Specialist – SpanishLocation:Ceuta, SpainOverview Of The RoleWe are seeking aCustomer support specialist – Spanish and Englishto join our busy customer support data-driven team based in Ceuta, Spain.Want to be part of a Market Leading Customer Support Team? Where you'll get the opportunity to work with a Dynamic and...

  • Customer Support Specialist – Spanish

    hace 2 semanas

    Ceuta, España Flutter A tiempo completo

    Overview of the roleWe are seeking a Customer support specialist Spanish and English to join our busy customer support data-driven team based in Ceuta Spain.Want to be part of a Market Leading Customer Support Team Where youll get the opportunity to work with a Dynamic and Forward-thinking team and have awesome managers that help and support your career...

  • Customer Support Specialist – Spanish

    hace 2 semanas

    Ceuta, España Flutter International A tiempo completo

    Customer Support Specialist – SpanishLocation: Ceuta, SpainOverview Of The RoleWe are seeking a Customer support specialist – Spanish and English to join our busy customer support data‑driven team based in Ceuta, Spain. Want to be part of a Market Leading Customer Support Team? Where you'll get the opportunity to work with a Dynamic and...

  • Customer Support Specialist – Spanish

    hace 6 días

    Ceuta, Ceuta, España Flutter International A tiempo completo

    Customer Support Specialist – SpanishCustomer Experience Agent 8Job title:  Customer Support Specialist – SpanishLocation: Ceuta, SpainOverview of the role:We are seeking a Customer support specialist – Spanish and English to join our busy customer support data-driven team based in Ceuta, Spain.Want to be part of a Market Leading Customer Support...