Customer Service Expert

**Customer Service Expert**

Do you believe education can open the world? Step out of your comfort zone and join a fun dynamic team that is passionate about changing people’s lives.

**As a Customer Service Expert your responsibilities will include, but not be limited to make sure that all our customers receive the best experience before, during and after their experience abroad.**

**You**

You are driven to succeed and will always go the extra mile for your customers, friends, and family. You lead and take ownership of customer’s problems with the ability to act fast and solve them. You are focused on getting great results, but you don’t forget to have a good time whilst getting there. You are outgoing and positive. You are great at whatever you put your mind to, but that never makes you arrogant.

**You have**:

- Preferable a Bachelor's degree in Business Administration, International Relations, Communication or Tourism.
- +3 years of customer service experience preferably at an educational company
- You were always the best in your class or office for attention to detail
- The desire to give always the best answer, you don´t resign yourself for the easiest solution but the more exact and complete information even if it takes a little bit longer.
- Great people skills, you don´t panic with disappointed customers, on the contrary, challenges and tough situations motivates you.
- You think smile is always the best approach for everything
- Global cultural experience - would have worked in another country or lived or studied abroad
- Fluency in both written and spoken English
- Catalan is highly valued
- Desire to learns new things and be your best every day.
- Strong presence with solid influencing skills.
- Ability to develop long lasting business relationships.

**You are great at**:

- Attention to Details
- Passion / Nothing is impossible values
- Taking ownership of customers situations
- Customer Support
- Negotiating / Listening / Identifying win-win solutions / and have an entrepreneurial spirit
- Communicating and connecting with people
- Numbers and excel
- Meeting goals and working under pressure.
- Constantly over-achieving, highly competitive, creative and solutions-oriented.
- Being self-motivated, passionate, and have an entrepreneurial spirit.
- Enjoying a challenge and a fast-paced international corporate culture.

**A day in a life of a Customer Service Expert**
- Manage our customer database to inform, follow up with payments and make sure they travel and don´t postpone the course.
- Take ownership of cases and solve them in the best way possible
- Work on retention plans
- Customer assessment
- Reach weekly and monthly targets and other predefined KPIs
- Provide excellent customer service and support
- Work and perform in a ‘glocal’ organization with young and energetic colleagues
- Weekend shifts are occasionally required Emergency number shifts in summer
- About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.