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Systems Engineer
hace 3 semanas
**Systems Engineer - Barcelona (Hybrid - Office & Remote)**
**About Our Crew**
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here
**About the Role**
We are seeking a customer-focused support engineer to join our team providing help-desk and technical support functions to our global user community as well as external customer issues that are triaged from our Account Management team. This is an excellent opportunity for somebody that has a passion for learning and improving their technical skill set, as you will have the opportunity to work and troubleshoot both desktop support related issues as well as usability and technical problems related to our product offering.
**What You’ll Do**
We are looking for an exceptional engineer who knows how to work as part of a Team.
There is a strong focus on Windows and Mac Technologies, Office 365, Google Workspace, AWS, VPN Connectivity, & RingCentral. Other technologies and hardware are also supported.
**What You Should Have**
- 4+ Years of Hands-On Experience as a systems administrator
- 4+ years of experience supporting Windows and MacOS operating systems
- Microsoft & AWS Cloud certifications are a plus
- Proficiency with Active Directory (AD) and Microsoft Azure Active Directory (AAD) regarding all aspects of User, Group, and Organizational Unit (OU) management including account creation, moves, renames, deletions, and license management
- Proficiency with Microsoft Office 365
- Experience administering Microsoft Intune preferred
- Experience with Apple MDM like Mosyle preferred
- Proficiency with Google Workspace
- Managing Windows and Mac Systems
- Proficiency with Microsoft PowerShell, specifically with AD, AAD, SharePoint and Exchange Online PowerShell modules
- Considerable knowledge of assigning rights and privileges to Azure AD accounts, groups, exchange mailboxes, and SharePoint
- Familiarity with performing user and system audits
- Ability to organize, prioritize, and manage multiple projects, tasks, and time to meet delivery dates
- Ability to work professionally and effectively with others while being a role model to peers and subordinate positions and providing superior customer service to customers
- Ability to communicate effectively both written and orally to end users, vendors, management and peers
- Critical Thinking: Ability to use considerable initiative, think independently, and exercise sound judgment and discretion
- Decision Making: Ability to collect, organize and evaluate data to make logical decisions
- Communication: Ability to influence, persuade and negotiate with others to make decisions of significant consequence
- Analytical Ability: Ability to troubleshoot complex technical issues and devices and implement resolutions
- Managing Complexity: Ability to manage multiple disciplines of technology in a large and complex enterprise level network
- Strong technical acumen with a desire to learn
- Excellent problem solving and troubleshooting skills
- Basic knowledge and understanding of SQL a plus
- Hands-on experience with AWS a plus
- Linux experience a plus
- Scripting and automation experience a plus
**Perks**
- Shiny new Apple MacBook + large second monitor + other office accessories
- Private medical insurance
- Contributory matched pension scheme
- 20 days Holiday plus 9 Bank holidays
- End of year holiday leave
- Birthday holiday (You never have to work on your birthday)
- 32 hours of volunteer time paid per year (We are big into volunteering and helping out the community here at Boats Group)
- Professional reimbursement program for employees to take courses, attend seminars, etc. (Things to enrich you as a professional)
- Employee assistance program
