Infrastructure Engineer

Description:
**_
WELCOME TO _**_SITA_**

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

**_ABOUT THE ROLE & TEAM_**

As **Infrastructure Engineer**, you will be involved in exciting technical challenges by analyzing, troubleshooting, and designing vital infrastructure components, platforms, and infrastructure while always thinking about reliability, scalability, resilience, security, and performance.

In the SITA FOR AIRCRAFT - Customer Service & Operations, you will be responsible for ensuring the availability of production mission-critical customer-facing cloud services across multiple regions, as well as providing 24x7 on-call support on a rotating basis for the aviation industry. You will contribute to the creation of a more consistent, automated infrastructure, monitor and respond to system notifications and alerts, and continuously optimize, secure, and improve our systems' performance, security, and dependability.

**_
WHAT YOU’LL DO_**
- Implement an enterprise-wide Platform Operations Engineering culture by disseminating your best practices, approaches, enhancements, and documentation.
- Able to troubleshoot complex, cross-platform issues involving Servers and OS, Virtualization, and Containers in a cloud-based SaaS environment such MS Azure, as well as manage live production incidents, debug/troubleshoot infrastructure issues, and implement Platform Operations Engineering best practices.
- Manage routine system tasks such as updates, backups, availability checks, and performance monitoring.
- Work closely with the DevOps Team and various departments to ensure the system is responding properly to non-functional requirements such as performance, security, backups, and High availability of the infrastructure.
- Collaborate with various business departments and suppliers to ensure alignment with ISO 27001 processes and compliance with all necessary regulations.
- Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it
- Ensure Infrastructure maintains its high standard of security by regularly carrying out mitigation and preventive maintenance tasks.
- Participate in the analysis and management of the performance of infrastructure

Qualifications:
**_ ABOUT YOUR SKILLS_**
- Minimum 4+ years’ hands on experience
- Strong experience in implementing, monitoring, and maintaining infrastructure
- Demonstrable experience (Python, Linux, Docker/Virtualization )
- Experience with Infrastructure as Code (Terraform, Cloud Formation, Ansible/Puppet/Chef....)
- Extensive experience of supporting / managing hypervisor-based products/infrastructure (VMware, Kubernets, Proxmox....)
- Knowledge on at least of major cloud provider (MS Azure, AWS or GCP).
- Basic programming and scripting skills (preferably Golang, bash, shell, etc.,)
- Overview and Understanding of Network routing, Load balancing and Networking protocols, a base knowledge of TCP/IP, HTTP and DNS
- SRE & Agile methodologies with B. Tech./B.E. degree in Electronics & Telecomm or Computer Science

**_
NICE-TO-HAVE_**
- Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification

**_
WHAT WE OFFER_**

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

**Flex Week**:Work from home up to 2 days/week (depending on your team’s needs)
- **Flex Day**: Make your workday suit your life and plans.

**Flex Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.