Second Level Technical Support with Native Level of
hace 1 semana
For our Italian brand **Register.it**, we’re looking for a **Second Level Technical Support**
**Role:
**Activity**:
- Second-level technical assistance through the internal and external ticketing system, telephone contact with customers on technical matters.
- Sales of mail and hosting products, asspremium and backup recoveries.
- Alignment with PU for complex assists that cannot be solved from the second level.
- Update of the Confluence documentation of the ATS staff
- Premium Support Management
**Requirements**:
- Excellent knowledge of wordpress with demonstrable support experience
- Knowledge of PHP and MySQL HTML
- Good knowledge of linux operating systems (centos, ubuntu, debian)
- Shell linux (bash)
- Standard linux services
- Joomla knowledge, prestashop
- Apache base, mysql (usage, configuration)
- SSL certificates: concepts, issuance request, installation
- Dns system and record types, dig for name resolution
- Whois system
- Cpanel knowledge, WHM
- Product knowledge Microsoft365
- Excellent analytical skills
- Principles of customer satisfaction
- Languages: Italian (both written and spoken) and English (written)
- Team presence and smart working skills
- Ability to solve problems
- Ability to manage emergencies and emergencies
- Flexibility on working time
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