Sr. Product Operations Manager

**WELCOME TO UTOPIA**

Music is incredible. It can excite hundreds, and unite thousands. But as an industry, it has been slow, complicated, and disparate. While the tech world has moved into the future, the music industry continues to be shaped by inefficient systems of the past. At Utopia we believe there is a better way. Which is why today we are setting out to transform the entire industry; creating new revenue streams, consolidating the data and decluttering the admin. Unlocking the industry’s full potential by unifying it all in one truly holistic space. Some might call that a Utopia.

Funnily enough, so do we.** Welcome to Utopia. Where music lives.**
**WHAT UTOPIANS DO**

The open secret is that the music industry is struggling with the very basics of music accounting: What was played, when and where? Who should get paid and how much?

Utopia Music is bridging the data gap by connecting global consumption, accurate metadata, and fast payments to an industry-wide trust platform. Our goal is to unlock creative value and enable** Fair Pay For Every Play** to make a better world for Music. The solutions we offer do not threaten to usurp the role of industry incumbents - it is about bringing transparency in the industry and supporting efficient royalty collection for all.
**THE ROLE**

The mission of Product Operations at Utopia is to empower our cross-functional Product Creation Teams (a.k.a. Squads) to be outcome driven, customer focused, and operate in an environment that encourages continuous discovery and delivery.

As a Sr. Product Operations Manager you will report to the Group Product Operations Manager in your Business Unit and will work alongside 1-3 Squads.

We're hiring in the following locations**:UK**, **Germany**, **Sweden**, **Spain**, **Finland.**

**RESPONSIBILITIES**
- Own and operationalize cross-functional product processes that help drive alignment and deliver value to the business and to customers.
- Partner with Data, Customer Operations, Commercial, Design, UX Research, and the Market Insights Team to systematically surface customer & business insights to support Squads in their**product discovery** and **product optimization** activities.
- Work closely with your teams to implement process improvements to help the team improve their **product delivery** practices.
- Operationalize product launches in partnership with Squads and their go-to-market counterparts to take products from ideation to GA.
- Partner with the Customer Operations, Product Marketing, and your Squads to create and maintain **product documentation** that is leveraged to deliver a consistent customer experience across touchpoints
- Continuously streamline and automate the above practices.
**REQUIREMENTS**
- You have extensive experience launching multiple technology products to market as a product manager, product designer, engineering manager, data analyst, data scientist, or user researcher.
- You are an expert on techniques and methods of modern product discovery, product delivery, product launch & product optimization.
- You have extensive experience driving complex projects or programs with several competing cross-functional stakeholders.
- You have extensive experience in gathering business insights and identifying trends from data, including combination of data from multiple sources and influencing stakeholders with data.
- You are an expert at synthesizing and presenting complex information to senior leadership.
- It is second nature for you to engage with different functions (product, design, engineering, data analysts, product marketers, sales,etc) in a constructive and collaborative relationship.
- You are fluent in English - both written and verbal.
**WHAT WE OFFER**
- Great atmosphere -** we live, love & breathe music & tech**
- Working in an impact oriented team and inclusive company culture.
- An experienced team to learn from, with proven track records in multiple startups and big tech companies.
- Our** flexible remote policy **provides Utopians the freedom to work either from one of our inspiring offices or from home.
- We celebrate being an international and multicultural company.
- **Competitive benefits; packages depend on location.** You’ll be given more details on this during the interview process.
**UTOPIANS**

As we want to bring transparency, trust, and clarity to the music industry we serve, we know a change comes from within. Utopia is a transparent, trust-based organization striving to have clarity in thinking and doing what we set out to do.

We execute urgently and innovate to grow faster. We ship things that make a difference today, so we can make them better tomorrow. We embrace fairness and are all accountable.

Strictly diverse and inclusive. **We are an equal opportunity employer.**

We celebrate our diverse backgrounds and we welcome everyone who identifies with the above to apply. **Welcome to Utop**ia - Where Music Lives**

We’re eager to meet **Y**ou** :)