Director Client Success

ADP is hiring a **Client Success Director - EMEA**
- _Are you ready to flex your leadership expertise to identify business development opportunities?_
- _Can you handle the responsibility of driving and ensuring growth objectives?_
- _Do you enjoy working through client challenges and providing creative solutions?_
- _Do you have a knack for building relationships, working through mergers, acquisitions and channel optimization? _

**_Well, this may be the role for you. Ready to make your mark?_**

The Enterprise Client Success team within the **ESI**Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our largest global clients. This division is paramount to the success of the Multi-Country Payroll business; impacting client growth, engagement, and retention by driving successful and measurable client outcomes through the adoption, utilization, and optimization of ADP solutions.

The **Client Success Director** will have overall responsibility for leading a strategic pillar within the Client Success organization and ensuring the associate and client voice is at the center of all decisions, efforts, approach, and accomplishments. This role will drive the highest level of client partnership and alignment. By providing strategic leadership and oversight, the Director ensures realization of client goals as well as Enterprise Client Success team goals.

The **Client Success Director** must cultivate and maintain strategic business partnerships with the client, internal ADP stakeholders at all levels, and our overall GV and MNC business strategy. The Director, Enterprise Client Success partners with NAS and MNC clients, global partners, and key contacts to drive a deep understanding of the client’s business, financials, products/services, the market, and other challenges to best meet client needs, and deliver insight.

The **Client Success Director**is responsible for the strong performance of the organization in meeting or exceeding profit plans, ROI, financial objectives, operating plan initiatives, compliance, and client satisfaction supporting a portfolio of clients representing a significant portion of the ESI Global Payroll portfolio. This role reports directly to one of the Director’s of the EMEA Client Success Enterprise team within ESI.

In this role, it is outcome-focused and measured on ability to define, communicate and achieve client and ADP success. Examples of success measures include the effective delivery of client success plans, executive business reviews, development and execution of solution adoption, product migration and renewal strategies, client health, revenue growth, profitability, client satisfaction indexes, retention rates and client participation in key client engagement activities including the sharing of success stories, online reviews, and reference-ability.

In this role:

- You will have a portfolio of client accounts to manage
- You will partner with and in some cases mentor Client Success Managers who support your portfolio and those of your direct manager
- There will be a strong interaction with client C-Suite Executives as well as ADP leaders

**Responsibilities**:
**Client Focus**
- Manage executive senior level relationships/partnerships with clients and third parties.
- Consultative and trusted advisor client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
- Engages in collaborative partnership efforts with Sales & Marketing, Product, Service, Implementation, Finance, and other functional organizations to act as the single point of contact for the strategic level of the client relationship.
- Influences innovative thinking that results in client value realization which helps differentiate the Global Payroll offer to remain highly competitive.
- Meets productivity, product profitability and growth objectives established by the Client Success organization.
- Proactively monitors the business performance and operating results of your portfolio against plans and objectives, taking adequate steps to correct shortfalls in performance.
- Develop and drive proactive client management strategies by leveraging data, analytics and client experience information focused on achievement of client desired outcomes.
- Strategize with team and internal partners to develop effective intervention plans to address challenges related to a client health, including direct involvement in activities necessary to stabilize and save at risk client business.
- Provide thought leadership to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.

**Strategic Focus/Critical Thinking**
- Implement strat