Senior Investigation Manager, South Europe
hace 1 semana
Proven people management experience - 2+ years of Investigation/Escalation Management experience - Proven research, audit and/or investigation experience, including root cause analysis - Outstanding communication skills in English, Spanish, and/or French, both written and verbal - Experience in handling confidential data - Exceptional attention to detail with a problem-solving mindset - Ability to work under pressure, handle stress and deliver high-standard results quickly - Ability to work across functions, adapting language register correspondingly - Ability to work with virtual teams with the highest levels of team spirit and integrity - Proven ability to analyze and interpret information received - Project Management experience - Excellent knowledge of Office tools (i.e. Excel, Word, Outlook, etc.) - Willingness to travel up to 25% of the time (post COVID)
Job summary
Amazon is the most customer-centric company on earth. Amazon Transportation Businesses have built world-class operations, which rely on an exceptional pool of carriers who work relentlessly to meet our customers’ expectations. The mission of the Transportation Risk & Compliance (TRC) team is to provide timely and accurate compliance and transport regulatory support to Amazon Transportation Businesses and its carriers, in a dynamic, ever-growing environment.
TRC Europe is looking for a high-judgment individual to join us as a Senior Investigation/Escalation Manager, South of Europe, to manage a team of highly-competent Escalation managers, as well as investigate carrier partners’ compliance against contractual and legal requirements based on Amazon internal and external non-compliance allegations, all while driving a compliance culture both internally and externally.
If you wish to innovate on behalf of customers, are passionate about driving compliance and reducing risks, and desire to make history, come join our team
Key job responsibilities
- Lead a team of Investigations/Escalations managers, supporting their career growth, work prioritization and planning, goal setting and day-to-day activities
- Manage escalations, including triage, prioritization, allocation, investigation and report-out with senior leadership from Amazon Transportation Businesses, TRC, and other applicable departments (e.g. Legal, Public Relations, etc.)
- Support your team in conducting highly sensitive Escalation investigations, ensuring high quality standards for non-compliance findings, root cause analysis, and corrective and preventative recommendations, both for carriers and Amazon’s Transportation Businesses
- Investigate carriers across programs and geos to confirm or disprove non-compliance allegations that could pose a risk to Amazon, our customers, or others
- Achieve and enable your team to achieve productivity and quality standards, in line with agreed-upon Escalation investigation timelines
- Conduct short-notice investigations as required with the utmost flexibility and quality standards
- Lead continuous improvement projects, and drive standardization in procedure across geographies and organizations, collaborating with key partners in e.g. Legal, Amazon Transportation Businesses, Public Relations, Public Policy, Security & Loss Prevention, Workplace Health and Safety, etc.
- Meet individual and team goals with the highest standards and diligence
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