Electromechanical Engineer Iberia 1
hace 1 semana
Our Company About the Role If you have a solid managerial background in After Sales and you are obsessed with care users' satisfaction, this is the position for you One of main Technogym goals is "Satisfying 100% of our customers and end-users". Our Services teams are always focusing to improve their service performance to have the best fitness experience anywhere. For our Spanish subsidiary in Barcelona, we are looking for a proactive and process driven After Sales Senior Technician, who will be accountable for supporting technical call centers for complex equipment issues dealing with customers, and for supporting and coordinating technicians in the field. Responsible for the certification and training of technician. As After Sales Senior Technician, you will have a crucial role in improving the effectiveness and efficiency of repair activities in the field, therefore helping to ensure outstanding customers' satisfaction. **Responsibilities**: Responsible for the support of technicians in the field to ensure the most effective and efficient performance in executing jobs Responsible for the support of technical call center for complex equipment issue dealing with customers Key element of the problem-solving process by ensuring a timely technical feedback from the market Collaborates in managing customer complaints and issues proactively, by participating to the root cause analysis of the problem to drive the technical resolution Collaborates in the auditing process of the technicians field performance Responsible for the certification and training of technicians Support to ensure Customer data accuracy on the Install base systems **Requirements**: Background in machinery, industry or home appliance 3-5 years’ experience in a similar role Problem Solving/5 Whys/Root cause analysis High experience on mechanic and electronic component Knowledge of network and ICT protocol Ability to manage Customers, Sales Rep, Field Engineer Communication/Negotiation skills Technician mindset full focus on product Customer focus & centricity Proactive approach Availability to travel Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile Technogym is an Equal Opportunity Employer Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
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