Principal Instructional Content Design Manager

Job Requisition ID #

25WD90294
- Position Overview
- As a Principal Instructional Content Design Manager within the Content Strategy & Experience team at Autodesk, you will lead the creation of rich, multi-format content that helps customers understand, adopt, and succeed with our solutions. This strategic hands-on role blends instructional design, UX thinking, and information architecture to support both scalable documentation and intuitive support experiences.
- You will shape the content design strategy for Customer Technical Success (CTS), delivering clear, accessible guidance through user guides, structured collections, videos, interactive help, and web-based experiences. You'll also set standards, enable content contributors through scalable frameworks, mentor peers, and help elevate the craft of content design across CTS.

**Responsibilities**:
- Define and lead the content design strategy for CTS, ensuring customers receive clear, actionable guidance across multiple touchpoints- Design and deliver high-impact content in rich formats—user guides, structured collections, video tutorials, interactive help, and web-based experiences- Create scalable frameworks, templates, and guidelines to support content contributors across CTS in producing consistent, high-quality content-
- Use customer insights, behavioral data, and performance metrics to continuously measure and improve the content experience- Collaborate with stakeholders across content, support, UX, and technology teams to align content experiences with customer journeys and product workflows- Minimum Qualifications- 7+ years of experience in content design, instructional design, UX writing, or technical content development, with a strong portfolio of multi-format content (e.g., step-by-step guides, videos, structured collections, content-driven web pages)- Deep expertise in content architecture, taxonomy, metadata, and scalable content models that support modularity, reuse, and consistency- Demonstrated ability to design content strategies and frameworks that support self-service, adoption, and discoverability across diverse customer audiences- Hands-on experience with tools such as Figma, Adobe Creative Suite, content management systems (CMS), and authoring or video production tools- Strong grasp of accessibility, usability, and instructional best practices for customer-facing content- Experience designing content for SaaS products, technical platforms, or customer success environments- Familiarity with AI/LLM technologies and their impact on content discoverability, structure, and optimization- Working knowledge of structured content systems (e.g., CCMS, component-based authoring) and SEO principles for both human and machine-readable content- Proven ability to lead content initiatives from concept to execution while collaborating effectively with cross-functional partners in UX, product, support, and enablement- Excellent communication, stakeholder engagement, and project management skills, with a track record of working independently and managing complex content programs
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