Customer Service Agent

**Who we are**:
Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum.

Our brands and sites include market movers and shakers like Bally Bet, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

**Well, what about the team?**:
**Please be aware, this position required 24 hours work per week including weekends, bank holidays and a weekday per week.**

***:
**So, what will you be doing?**:

- Providing the best in class to our players needs lots of work. Acting as first point of contact for players across our Spain cash gaming websites.
- Delivering a frontline service to players that exceeds their expectations. Resolving all queries and questions at first point of contact.
- Communicating effectively and efficiently with players and internal stakeholders to ensure delivery of business objectives and targets.
- Managing all tasks in a timely and efficient manner, and following the correct escalation procedures where required.
- Implementing change initiatives and promoting a positive culture within the customer services operation.
- Collaborating with other departments on projects and attend relevant meetings at other locations as required.
- Entertaining and helping our players as Chat Hosts in our community chat

**And what are we looking for?**:

- Have experience in a busy call centre environment. Experience working in the online gambling industry, including slots, bingo and casino is desirable.
- Be computer literate, including fast and accurate typing in Spanish native speaker or equivalents.
- Possess excellent customer service and communication skills.
- Have great fact finding skills to resolve contacts at the first point of contact.
- Possess excellent team player skills with the ability to interact effectively with people at all levels.
- Possess the ability to multi task and prioritise workload to meet personal and business targets.

**This is what you'll get**
- **Annual leave**:

- **Annual bonus of up to 10%**:

- **Pension plan**:

- **Health insurance**:

- **Company share scheme**:

- **Volunteering days**:

- **Home office allowance**:

- **Wellness or Gym allowance**:
**DNA / Values**:
At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do

We are **Always Ready** to embrace change, adapt, and do what it takes to delight our customers. We believe that **You Make the Difference**, which is what gives our players the best experience and keeps them coming back. We are **All One Team**, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are **Learning Every Day** by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we **Love to Lead** by thinking differently, seeking innovation, and always looking for ways to raise our game.

**Equal Opportunities**:
At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.