Observability Manager

**Role**:Observability Manager

**Skills**:Observability Management, Automation, AWS/GCP and CI/CD pipelines

**Location**:Madrid Spain (Hybrid)

**Type**:Permanent

**Salary**:50-60K euros gross per year ( Negotiable)

**Lead Observability Vision**:Develop and implement the company's observability strategy, aligning it with both IT operational goals and broader business objectives.

**Cross-functional Collaboration**:Work closely with IT, DevOps, and business stakeholders to ensure observability initiatives support the company's strategic goals and operational efficiency.

**Senior Leadership**:Lead and mentor a team of observability engineers and specialists responsible for configuration, deployment, and optimization of observability tools and processes.

**Drive Performance Optimization**:Collaborate with IT and SRE teams to identify and resolve performance bottlenecks, optimize system performance, and enhance the customer experience using Dynatrace insights.

**Innovate and Automate**:Integrate observability into automated processes, including CI/CD pipelines, to ensure proactive monitoring and faster incident detection and resolution.

**Reporting and Insights**:Provide stakeholders regular reports on system performance, observability metrics, and actionable insights, making data-driven recommendations for improvement.

**Incident Management**:Oversee major performance-related incidents, ensuring quick resolution and post-incident analysis to prevent recurrence.

**What We Expect From You**:
**Educational Background**:Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

**Experience**:7+ years of experience in IT Operations, Performance Engineering, or Site Reliability Engineering, with at least 3+ years of hands-on experience with Dynatrace.

**Leadership Skills**:Proven track record of leading teams and developing a vision for observability in alignment with business and operational goals.

**Technical Expertise**:Strong knowledge of cloud platforms (AWS, Azure, GCP), containerized environments (Kubernetes, Docker), and observability tools like Prometheus, Grafana, Splunk, or similar.

**Automation Experience**:Familiarity with CI/CD pipelines, infrastructure-as-code, and automation tools to streamline monitoring and incident management processes.

**Communication**:Excellent communication skills, with the ability to translate technical insights into business outcomes and collaborate effectively across departments.

**Problem-solving Ability**:Strong analytical skills and a proactive approach to identifying and solving performance issues.

**Preferred Qualifications**:
Dynatrace Certification and experience with AIOps, automated incident response, or machine learning-driven performance monitoring.

Familiarity with ITIL frameworks and incident/problem management processes.

Experience aligning observability metrics with business KPIs and data-driven decision-making.

**How You Will Work**:
You will lead an observability team, ensuring alignment between their day-to-day tasks and the strategic vision for observability. You'll mentor and guide them to drive continuous improvement.

Collaboration: You'll collaborate extensively across teams-working with IT, DevOps, and business stakeholders-to ensure observability efforts contribute to both technical efficiency and business success.

Vision and Strategy: You will work at a high level, creating the vision for observability, ensuring it aligns with business needs, and overseeing the execution of this strategy with your team.

Communication: You'll act as a bridge between technical teams and business leadership, ensuring observability data and insights drive informed decision-making and performance optimization.

Continuous Improvement: You will foster an environment of continuous learning and improvement, staying ahead of industry trends, and incorporating best practices into the company's observability framework.