Credit Controller Account Handler

The **main purpose **of this role is to take full ownership of the end to end premium receivable collections for a large volume of iberia (Spain and Portugal) broker accounts.

The role is based in Madrid and is part of a team of 4 reporting to a Credit Control Manager.

She/he will need the ability to build business relationships with some internal Chubb departments, Brokers and offshore support teams, with the expectation of maximizing cash collection.

The role will require the monitoring of Broker performance vs. Terms of Business Agreements (TOBAs) and taking remedial action to mitigate delays in collection and improve settlement and reconciliation processes.

She/he will proactively manage and monitor overdue premium and unallocated cash performance for their account range, escalating collection issues to the Iberia Control Control manager where necessary. Also monitoring processes associated to the automated Dunning process, ensuring accounts responses are up to date.

She/he will be responsible for ensuring their offshore counterparts are provided with clear instructions for them to carry out administrative processes on their respective account.

**Key Responsibilities**:

- Deliver Due, Overdue and Inadmissible premium, Unapplied and Unallocated Cash and Claims results ensuring that any issues preventing attainment are escalated to the iberia Credit Control manager.
- Undertake the management of a SME Account Portfolios and be responsible for the collection of outstanding debt, and oversight of all cash reconciliation.
- Monitor broker performance against TOBAs. Engage with external and internal contacts to improve collection performance.
- Work with and support the offshore Credit Control team by providing clear information to aid offshore processes.
- Act as a primary contact point to for Credit Control relating to the assigned iberia SME Broker portfolio including, but not limited to the Collection of Premium, clearance of Cash received including the liaison with Underwriters, Operations, Claims, Finance and third parties.
- Where required, in collaboration with the Iberia Credit Control manager, review processes and procedures on a regular basis in order to identify efficiency gains, documenting and rolling out where required.
- Ensure compliance with Sarbanes Oxley control documents relevant to the team and ensure that they are maintained in accordance with company guidelines.
- Regular reporting to the Iberia Credit Control manager on all key responsibilities.

**Key requirements**:

- Spain Insurance market experience for a Broker or Insurer is preferred but not essential.
- Credit Control experience managing premium receivables.
- Target and KPI focus
- Customer Service orientated.
- Demonstrable ability to communicate consistently and effectively with people up to middle management level.
- Commercial acumen
- High orientation to on-time delivery
- Language; Spanish as native or bilingual level

**What we offer in return**:

- 6 months of contract
- 30+ days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Life and accident insurance
- Meal allowance
- Pension plan
- Flexible compensation scheme
- Gympass Comprehensive Learning & Development offer

**Integrity. Client Focus. Respect. Excellence. Teamwork**
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

**Diversity & Inclusion**

**Equal Opportunity Statement**
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.