Client Delivery Manager for SAP Enterprise Cloud
hace 2 semanas
**We help the world run better**
**What you’ll do**
**What you bring**
**As Client Delivery Manager you will be responsible for the following tasks**:
- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
- Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
**What do you need to bring**:
- Fluency in Spanish and English is mandatory. Fluency in Italian, German, Portuguese or Turkish language is an advantage.
- Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
- Strong customer orientation with a focus on relationship-, expectation
- and de-escalation management.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
**Meet your team**
ECS organization is a global organization and the regional CDM team is located in Germany, Spain and Italy. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 380994 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Technical Service Manager at SAP Enterprise Cloud Services
hace 2 semanas
Madrid, España SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Madrid, España SAP A tiempo completoPrincipal Business Process Consultant for SAP Business Data Cloud¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.Join SAP as a Principal Business Process consultant, leveraging the SAP Business Data Cloud to help customers harness advanced...
-
Madrid, España SAP A tiempo completoPrincipal Business Process Consultant for SAP Business Data Cloud¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.Join SAP as a Principal Business Process consultant, leveraging the SAP Business Data Cloud to help customers harness advanced...
-
Global Senior Enterprise Architect
hace 2 semanas
Madrid, España SAP A tiempo completo**We help the world run better** **ABOUT THE TEAM** Join our dynamic global SAP Enterprise Architects team within the new SAP Customer Services & Delivery board. At a global scale, we are the business partners to the regional Enterprise Architect teams who help our customers to drive digital transformation using cutting-edge SAP technologies, advancing the...
-
Rise Enterprise Architect Chief Expert
hace 1 semana
Madrid, España SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
hace 1 semana
Madrid, España SAP A tiempo completo**What we offer** We help the world run better.**Who you’ll become** As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience...
-
Madrid, España SAP SE A tiempo completoPrincipalBusiness Process consultant for SAP Business Data Cloud We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters....
-
Technical Service Manager
hace 4 días
Madrid, España SAP A tiempo completo**We help the world run better** **What you will do** As a Technical Service Manager, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their...
-
Principal SAP Data Cloud Architect
hace 6 días
Madrid, España SAP SE A tiempo completoA major technology company is seeking a Principal Business Process Consultant for SAP Business Data Cloud in Madrid. You will serve as a trusted advisor, focus on data architecture, and drive analytics and AI adoption for enterprise customers. Ideal candidates should have 15+ years in consulting with expertise in SAP solutions and strong cloud data...
-
SAP AI Leader-Enterprise
hace 3 días
Madrid, España K&K Talents A tiempo completoK&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in Spain, which is actively hiring candidates to expand its teams.Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee...
