Customer Care Representative Norwegian-speaking
hace 7 días
**Who will you be working for?**:
Our partner is a leading e-commerce company that specializes in motorcycles, snowmobile gear, parts, accessories and streetwear.
**Their core mission**: provide moto-riders with all the products they need to pursue their passion
**What is this job about?**:
As **Customer Care Representative** for Norwegian-speaking clients, you will be the **first point of contact** for customers and therefore fully responsible for delivering a great **customer experience**.
**Your Challenges**:
- **Solve problems**, claims and complaints promptly
- Answer inquiries by mail and chat according to company’s standards
- Proactively gather **customer feedback** to develop and improve
- Handle **return cases** effectively
- Build trust with the clients by providing solutions and updates
**Who is this job made for?**:
- For young graduates dreaming about living and working in Barcelona, Spain
- For people who were working in **a customer-facing role** but would like to try something new
- For anyone who loves to work on the phone and cares about customer experience
**What do you need to apply?**:
- Language skills**:proficient** in **Norwegian** and **advanced** English
- Excellent computer skills, including **MS Office**:
- Ability to balance customer’s needs with business’ needs
- Ability identify **customer needs**:
- You feel comfortable working with **KPIs** (Key Performance Indicators)
**Working Mindset**:
- You are organized and **detail-oriented**:
- Dynamic **problem solver**:
- Great listener and communicator
- **Empathetic** & positive attitude
- Analytical
- Extra points_
Having a first experience in Customer Service/Support/Care in a fast-growing online retail environment is highly valued by our partner and can be a great plus
**Important**: this position is based in **Barcelona, Spain**. You will need to be in possession of an **EU VISA/Spanish working permit** for this position.
- Are you ready to push your career? It's time to apply Or tell a friend about this position :)._
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