Production Manager Cash

hace 3 días

Málaga Málaga provincia, España Santander A tiempo completo

Production Manager Cash - SCIB Malaga

Country: Spain

As a **[ **Production Service Manager **] **, you will **be accountable for the implementation, governance and reporting of the major Incident Management Process in Cash and Payments domain, the end to end business process follow up as run-the-bank and the management of transversal IT events with other domains.**

We need someone like you to help us in different fronts:

- Implementation & Follow-up of Major Incident Management Process in our Domain
- Support Domain CIO in providing adequate governance on Production
- Major events coordination (markets cut-offs, end of day reconcilement, )
- End to End business process follow-up and reporting
- Coordination and follow-up of VIP/VOP IT requests / incidents escalated
- Implementation and follow up of Level of Services: Definition of Service Level Agreements aligned on Domain Business chains
- Creation & follow up of User Survey Satisfaction
- Management of Transversal IT events with other domains, CIB Production Governance & Technical Services (Infrastructure Major events, disaster recovery plan)
- Set up of Reporting framework about Domain Production indicators & Key Business activities: _Business representatives, CIO GTB, Product Teams Leaders, CIB Production Governance _

EXPERIENCE

Background:

- Cash and Payments experience
- Good knowledge on Wholesale Banking environment (CIB) with Incident management experience in an operational position
- IT Production experience
- Knowledge of IT roles and functions
- ITIL Certified

Functional & Technical skills:

- Extended knowledge on CIB Business chains and processes
- Capability to discuss both with strategic managers and operational experts from all background (Business, Infra, run-the-bank, build) and levels.
- Technical skills basis

3-5 years of proven experience using the required technologies and skills

EDUCATION

Essential:
Degree in STEM education

ITIL certified

Desirable:

- Bachelor’s degree in Information Technologies or Computer Science
- Postgraduate program IT

SOFT SKILLS & PERSONALITY
- Coordination skills, transversal management, transformation
- Client service oriented, well skilled in writing and live communication
- Analysis and synthesis skills, complex meeting/action plan / crisis animation
- Be persuasive, inspiring, and motivating for run culture change
- Ability to work in liquid organizations with strong change adaptability
- Empathy
- Conflicts management
- Continuous improvement
- Stress management

LENGUAGE

Essential:
Fluent Spanish (native or B2, C1)

Fluent English (B2, C1)

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