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Reservations
hace 2 semanas
Join the Nikki Beach Hospitality Group
Position Title: Reservation Agent
Location: Marbella, Spain
, Seasonal
Position Overview
You will be expected to maintain a detailed understanding of all venue offerings, events, pricing, and guest preferences. Your excellent communication skills, friendly demeanor, and proactive mindset ensure every guest feels well-cared for, from their initial inquiry to post-visit follow-up. In this role, you’ll also serve as a vital link between the guest, the Hostess team, and internal departments including Marketing and Sales.
Key Responsibilities
- Provide detailed and accurate information regarding available services, menus, pricing, entertainment, events, and special packages.
- Upsell services by recommending premium experiences such as upgraded tables or packages.
- Manage reservation system with accuracy, ensuring all relevant data (e.g., preferences, allergies, spending behavior, occasions) is captured.
- Process payments, deposits, and confirmations when applicable.
- Coordinate special requests or high-profile visits with internal departments (e.g., Hostess team, VIP Relations, Marketing).
- Redirect event-related inquiries to the Sales Manager and partnership/collaboration requests to the Marketing Manager.
- Monitor and maintain approved response templates, offering feedback to improve efficiency and guest experience.
- Support the Hostess team with booking procedures, including training and regular updates on SOPs, promotions, and events.
- Provide daily, weekly, and monthly reservation reports including booking trends, client feedback, and online reviews (e.g., TripAdvisor, Google).- Ensure all company assets, systems, and tools are handled with care and in line with internal procedures.
Required Qualifications and Competencies
- Previous experience in a reservations, guest services, or CRM-related hospitality role.
- Exceptional verbal and written communication skills.
- Strong organizational and multitasking abilities with attention to detail.
- Excellent customer service mindset with a calm and solutions-oriented approach under pressure.
- Familiarity with reservation and CRM systems; strong computer literacy.
- Ability to collect and utilize guest data to enhance future experiences.
- Fluency in English is mandatory; Spanish and other languages such as German are a plus.
- Willingness to work flexible schedules including weekends, holidays, and peak hours.
**Benefits**:
- Shared tips & service charge
- Daily staff meals provided on-site
- Opportunity to work with an international hospitality brand
Why Join Nikki Beach Hospitality Group?
Be part of a globally recognized group that brings together music, dining, entertainment, fashion, film, and art to create exceptional hospitality experiences. As the original luxury beach club brand, Nikki Beach has evolved into a worldwide company now with beach clubs, hotels, resorts, restaurants, residences, and seasonal pop-ups under Nikki Beach Hospitality Group.
We’re a family-owned company with a strong sense of community and purpose. Joining our team means stepping into a high-energy, international environment with opportunities for growth, travel, and the chance to help shape unforgettable moments for guests around the world.
INDFOH
