Coordinator Athlete Services

The IRONMAN Group operates a global portfolio of events that includes the IRONMAN® Triathlon
Series, the IRONMAN® 70.3® Triathlon Series, 5150 Triathlon Series, the Rock ‘n’ Roll® Running
Series, IRONKIDS®, World Triathlon Championship Series, premier running events including the
Standard Chartered Singapore Marathon and City2Surf®, UTMB® World Series trail-running events
including the Canyons Endurance Runs by UTMB®, Tarawera Ultra by UTMB® and Ultra-Trail
Australia by UTMB®, Epic Series mountain bike races including the Absa Cape Epic®, road cycling
events, and other multisport races. The IRONMAN Group is the largest operator of mass participation
sports in the world and provides more than a million participants annually the benefits of endurance
sports through the company’s vast offerings. Catering to the full athlete experience, the company
portfolio also includes FulGaz® virtual cycling, the most realistic indoor riding experience connected
IRONMAN® brand and its first event in 1978, athletes have proven that ANYTHING IS POSSIBLE® by
crossing finish lines around the world. Beginning as a single race, The IRONMAN Group has grown to
become a global sensation with hundreds of events across 55+ countries. The IRONMAN Group is
owned by Advance, a private, family-owned business, and Orkila Capital, a growth equity firm focused

For our The IRONMAN EMEA in Barcelona, Spain we are actively looking for a highly motivated, fluent
Spanish, Catalan and English speaking

**Coordinator Athlete Services (M/F/d)**
**Job Summary**
The Athlete Services team is responsible for overseeing the entire athlete experience, from the setup of
on-site, athlete welfare and the awards ceremony. The Athlete Services Coordinator must work closely
with Operations team and Operations Manager, Race Director, Partnership team managing Expo,
Timing company, Race referee, Announcers, Marketing team and Medical team to ensure a smooth
experience for athletes.

**Key Responsibilities**:
- Close collaboration with Marketing and Athlete Development Teams:

- Support executing athlete development programs such as AWA, TriClub and
Become One.
- o Coordinate Event Registration Openings.- Athletes guide.
- Administration and maintenance of the online registration tool (Active/Ticketsocket)

and the athlete database (CRM - Dynamics 365):

- Set up event registration forms in Active.
- Planning & implementing of participant accreditation onsite at Events:

- Layout planning of set-up.
- Coordinate and supervise Team Leaders and volunteers on-site.
- Work closely together with local triathlon federations, timing partners and other

partners to ensure smooth execution of events.
- Assist with bulk ordering.
- Prepare manuals for all areas that concern Athlete Services Team before the events.
- Deal with all post event related tasks such as timing result issues, athlete complains and

lost property.

**Skills and competencies**
Your excellent verbal and written communication skills qualify you to work with the Athlete Services
Department. Independent working, flexibility, reliability, and the ability to work calmly under pressure
and solve problems are self-evident for you.
- Bachelor's degree or vocational training ideally in administration, business, sport, or

endurance/event business.
- 1-2 years' experience in sports events or customer service.
- Passion for sport. Knowledge of triathlon preferred but not essential.
- High level of customer service.
- Strong interpersonal skills, open-minded and team oriented.
- Excellent organizational and time management skills.
- High attention to detail.
- Good working knowledge of MS Office 365 package.
- Business proficiency in English, Spanish and Catalan is a must.
- Ability to travel and work at sporting events at weekends.

**What we offer**
- Attractive salary, and annual bonus remuneration payment based on personal and
- company performance.- Endurance event entry benefits.
- Travel to other European countries.
- Open, modern, and friendly working environment with a strong culture across EMEA.
- Opportunity to be creative in your work and the possibility to develop your own ideas
- and concepts.- Informal and relaxed dress codes.
- Part of a market-leading, growing global endurance sport Company.

A contract will be made based on a full-time employment. We are looking forward to receiving your