Customer Focused Team Manager

Req ID: 95832
Region: Europe
Country: Spain
State/Province: Valencia
City: La Pobla De Vallbona

**Position Summary**:
You will become part of a world class team that is a recognized as an Aerospace & Defense and Healthtech Center of Excellence for Celestica’s Europe region. Celestica Valencia delivers the most advanced design, engineering and manufacturing expertise for multiple global customers, providing full support throughout the entire life-cycle of their products. Our customer portfolio includes leaders in the healthtech, aerospace and defense and industrial markets.

**Key Responsibilities**:

- Works as a leader of the team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
- Manages customer accounts profitability; forecasting, planning and monitoring efficiency and execution of strategies.
- Strong participation in pricing/bid preparation and the development and management of contract terms.
- Works with cost ENG,FIN&SCM staff to coordinate efforts to analyze costs & price variances.
- Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
- Communicates frequently with customers to help ensure satisfaction with the company and the products.
- Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
- Receives and resolves customer issues and complaints.
- Monitors the impact on inventory of order changes. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
- Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
- Supports account planning, strategy development & sales.
- Works with Sales, Business Development and Finance to understand the customer needs & develop proposals to meet those needs & achieve company objectives.
- Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.
- Plays a key role in develop account sales strategies & in this capacity works directly with sales & marketing to implement with the customer.
- Responsible for coordinating & managing the activities of a New Products Administrator supporting new products/programs & develop projects.
- Provides direct & indirect supervision to the members of the Program Management Team.

**Core Knowledge/Skills/Competencies**:

- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Thorough understanding of business risks and price make up ( Value add and Materials )
- Excellent knowledge and understanding of manufacturing environment, materials, manufacturing and business processes.
- Good knowledge of solving problem methodology (8D), Root Cause Analysis, PFEMA will be very valuable.
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
- Excellence cross-team collaboration skills.
- Very good command of written & spoken Spanish and English.
- This position requires a high energy level and a passion for excellence.

**Typical Experience/Education**:

- Degree in related field.
- 10+ years working experience on manufacturing environment/industry
- In-deptht knowledge on Project Management methodology and tools

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from