Regulatory Case Executive

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We’re seeking an experienced **Regulatory Case Executive** to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, as well as to improve your knowledge of e-commerce, tourism, consumer and data protection regulations.

**Why eDreams ODIGEO**

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

20 million customers - 44 markets - 5 brands - 5.2M members in Prime

16.2 million bookings FY23 - More than 50,000 bookings per day - 100 million daily user searches

1400 employees - More than 50 different nationalities - 99% permanent contracts - 36.3 average age

We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

**What you will do**

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a **Regulatory Case Executive **in the Communications team, you will be in charge of:

- Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;
- Manage data protection consumer rights cases;
- Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
- Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
- Support VIP Communications projects by collaborating with the team members when required;
- Measure, analyse and report on the results of initiatives.

**What you need to succeed**:
Good to have
- Background in Tourism will be required in your daily work;
- Used to work with CRM tools;
- Ability to work with G-suite;
- Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at **a native level in** **German**;
- Proficient level of English is a must.

**What you need to succeed**:
Job Requirements

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:
**Personal skills**:

- Passionate for the travel industry;
- Acute sense of judgement, tact, diplomacy and crisis communication;
- Analytical capacity, problem-solving mindset and organised;
- Customer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude;
- Ability to negotiate on a win-win perspective.

**Valuable**:

- Experience in legal case management tourism-related (GDPR, tourism and consumer regulations).
- Other languages will be an advantage, including: French, German, Italian, Norwegian, Swedish, Dutch, Portuguese, Catalan, Euskera and/or Galician;
- It will be a plus to have experience in PR, media relations, VIP management and/or Social Media management;
- Experience in handling VIP accounts and/or sensitive customer complaints;
- GDS Amadeus and/or Galileo knowledge will be a plus;
- Proven successes in both traditional and interactive claims channels.

**What’s in it for you**

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:

- A rewarding Compensation package
- Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.

Continuous learning to fuel your growth and explore new horizons
- Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.

Grow opportunities to empower your career, and unleash your potential
- Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.

Your Well-being is our Priority. Embrace Freedom and Flexibility
- At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work