Call Center Traffic Analyst

hace 5 días

Poligono Industrial Alcobendas, España U.S. Bank National Association A tiempo completo

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Responsible for monitoring and managing inbound call traffic in a real-time environment. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Coordinates with other sites and/or departments when outages occur and calls must be redirected. Compiles and prepares reports and correspondence for management, including reports that will be used for capacity planning within the call center. Performs various other administrative duties such as coordinating special projects for the area and scheduling real-time and post-dated meetings for Operations Leadership across multiple business lines.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Two to four years of call center experience

**Preferred Skills/Experience**
- Advanced knowledge of call center's staffing availability and call volumes
- Good understanding of applicable policies and procedures and the assigned area's business functions and operating procedures
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Strong verbal and written communication skills
- Strong computer skills, especially spreadsheet, word processing and database manipulation

**We offer**:

- Full time position, employment agreement,
- Excellent package including complex medical care, group insurance, Multisport card, language classes,
- Highly professional, multicultural environment and high standards of work,
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning,
- Work in a dynamic team with a supportive inclusive culture and strong values,
- Interaction with Clients and Colleagues across the globe,
- Good atmosphere at work and comfortable working environment,
- Opportunity to participate in social and community projects.

**Learn how** the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

**Benefits**:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

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