Program Coordinator

Overview:
Are you ready to join a dynamic team of professionals who are revolutionizing the way we learn?

IE University is seeking for a Program Coordinator to contribute to our cutting-edge educational initiatives within theLaw School department

**Why IE University**:
We are one of the world’s most international educational institution in the world, with more than 100 nationalities on campus. As a diverse, multicultural and inclusive institution, our goal is to make an impact on people’s lives.

The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to the school’s academic programs. This comprises serving as the key interface between students, professors, and multiple IE departments; coordinating a variety of tasks and program components, managing communication flows; implementing guidelines and policies; supporting program logistics and operations and supporting faculty members to ensure a world-class experience for our students.

Reports to the Associate Directors and oversees the work of Program Assistants when required. Will interact with all Faculty, Students, different departments of IE, and external agencies required for running the program.

We are looking for a person to join a full-time position based in Madrid.

**Responsibilities**:
**Interaction With Students**
- Meet with students to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach, daily.
- Co-manage the relationship with class representatives together with other team members.
- Support students facing academic difficulties or overall challenges within the program.
- Manage (written and oral) communications with students, including all written regular communications and information points; presentations and information sessions; etc.
- Using student feedback, identify ways to improve their experience with us.

**Interaction With Professors and Other Departments**
- Liaise with professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc. and provide ongoing support to faculty members and teaching staff.
- Collaborate with other IE Departments - such as the Admissions Department, Marketing Department, Planning, Documentation, Student Services, Campus Life, Registrar’s Office, Maintenance Dept., International Mobility Office, etc. - to ensure a successful student experience.

**Internal Operations**
- Assist the Associate Directors in the coordination and implementation of new curricular and extracurricular innovations.
- Supervise and coordinate Program Assistants with professionalism and professional maturity.
- Take responsibility for special program components, areas, initiatives, and projects. Maintain and enhance academic guides and all other materials for students and faculty.

Qualifications:
**Requirements**:

- Bachelor’s Degree
- Bilingual, or advanced proficiency, in both English and Spanish (written and oral), with substantial professional experience in both languages.
- International profile with experience and comfort in working in multicultural environments
- Proficient in MS Office, Eventbrite, and creation of promotional materials
- Strong project management skills
- Attention to detail and problem-solving skills
- Availability to host and/or attend occasional evening events.
- Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.
- Experience in global management education, or working with law schools, is a plus.