Store Manager

CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America

**Position Description**:
**Responsibilities**:
**Store Operations**:

- Oversee all daily store operations, ensuring efficient and effective execution of policies and procedures.
- Ensure the store is well-stocked, organized, clean, and fully operational always.
- Monitor store performance and address any operational issues that may arise.
- Ensure that the store meets all local health, safety, and regulatory standards.

**Sales & Profitability**:

- Drive store sales and customer satisfaction by implementing promotional campaigns and product displays.
- Analyze sales trends and performance reports to identify opportunities for growth.
- Work toward achieving and exceeding store sales and profit targets.
- Monitor expenses and manage the stores budget to ensure profitability.

**Customer Service**:

- Lead by example to create a customer-first culture within the store.
- Handle customer complaints, resolve issues, and ensure a positive shopping experience.
- Implement strategies to enhance customer loyalty and retention.
- Regularly assess and improve customer service standards.

**Staff Management & Development**:

- Recruit, hire, and train new store associates.
- Manage, coach, and develop a team of employees, ensuring they have the skills and motivation to succeed. This includes being on call to stores during business hours and on nights and weekends.
- Create employee schedules and manage payroll within budget guidelines.
- Provide regular performance feedback, conduct evaluations, and address performance issues as needed.
- Foster a positive and productive work environment to maximize team performance and reduce turnover.

**Inventory & Merchandising**:

- Manage inventory levels to ensure product availability and minimize shrinkage.
- Oversee ordering, receiving, and restocking of merchandise.
- Conduct regular inventory audits and stock counts.
- Ensure proper product rotation and shelf organization for maximum visibility and sales.

**Financial Management**:

- Handle cash management, including daily cash reports and register reconciliation.
- Oversee the preparation of financial reports and ensure accuracy.
- Approve or oversee purchase orders and maintain control of store expenses.
- Analyze financial data to identify areas for cost-saving opportunities and improved profitability.

**Marketing & Community Engagement**:

- Implement and manage in-store promotions and marketing activities to increase foot traffic and sales.
- Build and maintain relationships with customers and the local community.
- Monitor and respond to online reviews and customer feedback.

**Health, Safety & Compliance**:

- Ensure the store operates in compliance with company policies, procedures, and local regulations.
- Regularly perform store audits to ensure adherence to safety, health, and cleanliness standards.
- Implement security measures to prevent theft and ensure the safety of employees and customers.

**Qualifications**:

- Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a managerial role.
- Proven leadership skills with the ability to motivate and manage a diverse team of employees.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service.
- Ability to address and resolve operational and customer issues quickly and efficiently.
- Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
- Experience managing store budgets, achieving sales targets, and analyzing financial reports.
- Proficient in using point-of-sale systems, inventory management software, and Microsoft Office (Excel, Word).
- High school diploma or equivalent required; associate or bachelor's degree in business, retail management, or a related field is preferred.
- Valid State Driver's License

**Reports To**:

- Territory Manager/Area Manager

**Physical Requirements and Work Environment**:

- Must be able to stand extended periods (up to 8 hours) during shifts.
- Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
- Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
- Must be able to walk throughout the store and between departments regularly.
- Ability to handle cash, operate registers, and bag items efficiently.
- Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
- Able to work in cold environments, including freezers and refrigerators, when restocking pr