Technical Support Manager
hace 6 días
**Technical Support Manager**:
- Functional area: Service
- Country: Spain
- City: Madrid
- Company name: Atlas Copco S.A.E.
- Date of posting: Jul 18, 2025
**Your role**:
The mission is to lead the Technical Support team so that the technical problems are solved as quickly as possible, either through an efficient and quick transmission of technical information/training existing between the Product Company and Operations / Distribution, or by the active and face-to-face participation of the Field Technical staff
**To succeed, you will need**:
Main responsabilities:
- To carry out an exhaustive follow-up of the execution, in time and manner, by the field operation of the ECB Priority I and II documents published by the Product Companies
- Handle the necessary reports to monitor the quality of the equipments
- Establish, together with the Operations Manager, the criteria for the qualification and evaluation of Atlas Copco field technicians.
- Coordinate tasks as special commisioning, complex installations with some technical specifications, technical reports to customers about big technical issues, technical complaints, warranties & internal support to technical & sales team
- Together with the Service Operations staff, create tools or operational processes that improve the efficiency of field technician
- Monitor, together with the technical support team, all issues and queries made through the indirect channel (distribution).
- Lead the team by being an example of behavior and develop / train collaborators creating opportunities for their professional development with team spirit always respecting the terms of equality, transparency and fairness
- Promote personal development of each of the members of the team within the possibilities and needs of the Atlas Copco Group.
- Support and collaborate in the training / information of equipment external to Atlas Copco that the company decides to commercialize with the limits of the existence of information / know-how available
- Follow the necessary technical training, together with Technical training coordinator, so that the field operation and distribution, can be as self-sufficient as possible to meet in any area the existing equipment at any time in the market
- Requirements:
- Bachelor’s degree in Engineering
- 5+ years of experience in technical support, with (desirable) 2 years in a leadership role
- Knowledge in compressor sector will be mostly valuable.
- Strong technical background with the ability to understand and troubleshoot technical issues
- Excellent communication, leadership, and interpersonal skills
- Proven ability to manage and motivate a team in a fast-paced environment.
- Customer-focused mindset with a passion for delivering outstanding service
- High level of English and Spanish language is a must
**In return, we offer**:
What we offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Flexible working hours and remote work
**Job location**:
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our main office in Coslada (Madrid)
**Contact information**:
**Uniting curious minds**
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