Training and Quality Assurance Lead

Title:
Training and Quality Assurance Lead

Company:
Everest Insurance (Ireland) Spain

Job Category:
Operations

**Job Description**:

- Company Overview: Join a leading insurance company dedicated to excellence and innovation in the financial services industry. We pride ourselves on delivering exceptional customer service and maintaining the highest standards of quality assurance across our operations. As we continue to grow, we are seeking a talented Training & Quality Assurance Lead to support our operations team and uphold our commitment to excellence.
- Position Overview: As the Training & Quality Assurance Lead, you will play a pivotal role in ensuring the highest standards of training and quality assurance across our UK & Ireland operations. You will be responsible for developing and implementing training programs, conducting quality assurance checks, and driving process improvements to enhance operational efficiency focusing on guidelines and procedures.
- If you are passionate about quality assurance and training excellence in the insurance industry and thrive in a dynamic, collaborative environment, we want to hear from you We will also be open to individuals outside of the insurance industry with expertise in video training content, and quality assurance.
- Key Responsibilities:

- Ensure internal and external support functions meet the highest standards of quality assurance.
- Conduct sample quality assurance checks and develop training plans and process documentation
- Create training content in the form of training videos, manuals, and guides.
- Deliver training on-demand and on a 1:1 basis
- Support colleagues in our European Business Centre and offshore business partners with UK&I specific training and assistance
- Design and validate quality assurance function controls, processes, and performance tracking.
- Provide performance metrics and recommendations for continuous improvement.
- Leadership of Quality Review and Focus Reviews. May be asked to perform reviews
- Re-Review of Supervisory Reviews to ensure supervisors are accurately reviewing files
- Technical Skills:

- Ensure accuracy of all potential audit findings and develop clear, concise reports.
- Ability to analyse complex data sets to identify root causes of issues and trends.
- Compliance with applicable standards, policies, and procedures.
- Strong communication and leadership skills.
- Skills in creating professional video content, using tools to piece together, change, and break down content into segments by topic.
- Demonstrated experience working in an agile delivery/matrix management environment within the insurance or financial services industry.
- Plan audits and write clear and concise reports that give senior executives key information. Reports must be balanced, constructive, and help management grasp the key issues in a way that will encourage them to be proactive
- Develop and monitor measurable improvement plans and effectively communicate so that management, QA team, and stakeholders are all working together
- Our Culture
- At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click
- here
to learn more about our culture.Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.-
- Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Type:
Regular

Time Type:
Primary Location:
Madrid, Spain

Additional Locations:

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