Managed Services Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Radford reference:
**Working at NTT**

The Managed Services Engineer (L1) is responsible for providing a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

This position is located on our customer’s premises and consists in monitoring of infrastructure and telecommunications in accordance with SLAs and underlying service expectation set out between us and our customer.

**What do we expect from you?**
- Engineering studies with complementary training in network and security environments.
- Minimum networking knowledge similar to the CCNA Certification.
- Mandatory**:High level spoken and written in** **Spanish, English and French** **to develop and work daily in teams in an international team.
- Availability to work shifts 24/7 onsite.

**What will be your mission?**

**General**
- Take up phone calls
- Call up remote and local teams for on-site interventions

**Incident Management**
- Handle incidents in accordance with SLAs
- Follow up and resolve L1/L2 user incidents in accordance with SLAs
- Escalate complex incidents to L2/L3 teams

**Network and Security Infrastructure Monitoring**
- Proactively acknowledge alarms using monitoring tools (**Spectrum / Centreon / Akips / Splunk )**:

- Send major outage alerts to our stakeholders as well as IT teams
- Follow up and resolve incidents with external providers
- Acknowledge security alerts and perform underlying corrective actions

**Service Continuous Improvement**
- Participate in the team’s continuous improvement around technical and functional processes as well as help improve customer’s satisfaction
- Communicate and collaborate closely with the teams, help and support your colleagues.

**And it would also be fantastic**:

- Illusion to work in an international environment.
- Ability to identify and propose technical improvements.
- Sense of responsibility.
- Ability to prioritize and have good time management skills.
- Excellent skills in dealing with customers and users.
- That you have a high degree of empathy.
- Sense of anticipation and proactivity.

**What can you expect from us?**
- You will be part of a developing and growing company, where technology and innovation come together through the people who make it up.
- You will share projects with gurus of the most cutting-edge technologies, what is better than learning and sharing knowledge with the best?
- If you are already certified, better than best to put into play everything you have learned. If you are not, we invite you to do it from the moment you join the company and the limit is set by you.
- You will enjoy a great work environment.

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal o