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Digital Service Team Manager
hace 3 semanas
Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job
Alfa Laval Iberica is looking for a new Digital Service Team Manager reporting directly to the Field Service Manager.
Main profile activities/tasks- Be the owner of the entry channel of Digital Solution Center for unplanned and planned activities.- Accountable for end-to-end customer success for equipment with connected services.- Active role to start Triages (using remote assistance tool) promoting the discussion on how to address the customer service need.- Embrace the change management for internal users and convey the frameworks in the organization.- Gather information to invoice remote service jobs and ensure accountability for the execution of the backlog of active remote service orders.- Coordinate schedules and jobs for Digital service engineers to meet the demand.- Train and promote the standard process to deliver services remotely.- Capture success stories and spread the word within the sales companies and customers.- Lead the team giving the direction and adjusting frameworks to the market.- Conduct DSEs/FSEs-(hybrid) employee reviews and feedback.- Implement the strategies from GSO about digital service infrastructure & provide feedback to BU for product development.- Meet the digital service market demands- Receive customer feedback and lead the team to create a superior customer experience.
What you know
You hold a technical degree and hands on technical experience in service and maintenance. You have experience working on a team and preferably leading a group. You possess strong communication and problem-solving skills. Proficiency in Spanish and English is required.
Previous experience in industry is necessary; we value knowledge in Alfa Laval equipment.
Who you are- A person with strong leadership skills and ease in building interpersonal relationships.- A dynamic individual with excellent communication skills, customer-oriented, highly proactive, and energetic, as well as a strong team player.- Resides in Madrid or surrounding areas.
For further information please contact:
Regina García Moguel, Talent Acquisition Partner,
LI-RG1
