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**Role Profile**
Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.
aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.
- Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments.
- Answer incoming calls and follow up on potential B2C sales.
- Manage parcel deliveries.
- Handle general communications via Mews.
- Support marketing follow-up through booking platforms and aparto’s website together with the General Manager.
- Provide prospective guest with useful information about the local area.
- Ensure a warm and welcoming environment for guest
- Respond to residents’ questions and maintenance issues throughout the stay.
- Follow up on complaints together with the General Manager.
- Assist in training new receptionists.
- Collaborate in internal data audits.
- Manage stationery orders.
**What We Are Looking For**:
- Essential Experience in Hotel Reception or similar roles.
- Must be people-oriented and possess a strong vocation for customer service.
- Service and quality oriented.
- A resourceful person with administrative management skills.
- Languages: Spanish, English, and French. Catalan and additional languages will be highly valued.
- Knowledge of the Mews PMS system is highly valued but not essential.
**What We Offer**:
- Stable job in a dynamic and growing company.
- Permanent contract
- Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts).
- Annual Salary: €25,000
Work Location: Hybrid remote in 08950 Esplugues de Llobregat, Barcelona provincia
