Director Relationship Management

Director Relationship Management

**It's never been a more exciting time to join Vistra.**

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as **Director Relationship Management**. Reporting to the Managing Director, this full-time and permanent position is based in Spain and offers regional coverage, allowing you to make a significant impact to our Management and its' growth.

**Key responsibilities**:
As a Director Service Relationship Manager specializing in accounting services, you will be responsible for managing and nurturing relationships with our most prestigious global clients. Your primary role is to coordinate internal teams, including offshoring teams, to ensure clients receive a seamless and exceptional service experience. You will act as the main point of contact for clients, ensuring their accounting needs are met and exceeded, while driving client satisfaction, retention, and growth.

Responsible for the services provided in Spain for a specific set of clients (including GSC centres and third parties). Indirect responsible of those teams.

1. **Client Relationship Management**:

- Develop and maintain strong, long-lasting relationships with key global clients.
- Serve as the lead point of contact for all client matters, ensuring timely and successful delivery of our accounting solutions according to client needs and objectives.
- Conduct regular meetings with clients to understand their business requirements, challenges, and goals related to accounting services.

2. **Internal Coordination**:

- Coordinate and lead internal teams, including onshore and offshore teams, to ensure a cohesive approach to client service delivery.
- Facilitate clear communication between clients and internal teams to ensure alignment on project scope, deliverables, timelines, and expectations.
- Proactively identify and resolve issues that may affect client satisfaction and work to implement process improvements.

3. **Client Satisfaction and Retention**:

- Monitor client satisfaction through regular feedback mechanisms and take action to improve client experience.
- Develop strategies to enhance client engagement, loyalty, and retention.

4. **Strategic Planning and Growth**:

- Identify and pursue opportunities for account growth and new business with existing clients.
- Work closely with sales and marketing teams to develop proposals and presentations tailored to client needs.
- Participate in contract renewals and negotiations, ensuring favorable terms for both clients and the company.

5. **Performance Monitoring and Reporting**:

- Track and report on key account metrics, including client satisfaction, service performance, and financial outcomes.
- Provide regular updates to senior management on client health, potential risks, and opportunities for improvement.
- Utilize CRM tools and other software to maintain accurate and up-to-date client records.

**Key requirements**:

- Excellent verbal and written English communication skills;
- You are pro-active, team player, focused on quality, persuasive, able to set priorities, work with deadlines and you are flexible;
- Highly skilled stakeholder and management skills and experience in supporting international clients and global collaboration;
- Keen eye for detail and ability to see, implement and own changes to process to improve service delivery to clients and improve profitability.
- Client-focused mindset with a passion for delivering exceptional service.
- Excellent organizational skills and attention to detail.
- Strong analytical skills and the ability to interpret data to drive decisions.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Cultural sensitivity and the ability to work effectively in a diverse, global environment.
- 10+ years of relevant experience, of which 5+ years in an organization active in notary, corporate or financial law, fund administration, private equity or corporate services;
- Experience working with and coordinating services delivered through others including co-located and remote teams.
- Proven track record in managing the client relationship and delivery for clients across multiple service lines and countries.
- Bachelor's degree in Accounting, Business Administration, or a related field; CPA or MBA preferred.

**Company Benefits**:

- Working from home policy - 3 days a week.
- Flexible schedule (Start & Stop).
- Happy Birthday leave.
- 23 working days of annual holidays.
- Annual Development Plan.

**Location**:
Job ID 11253