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**Data Analyst, Risk & Payments Responsibilities**:
- Develop and own support demand forecasting infrastructure across payment products
- Generate forecasts in monthly cycles to inform staffing levels required for support
- Work with products to understand launch cycles and anticipate changes in demand volumes
- Work with XFNs develop metric tracking for support across our support channels
- Maintain/develop a large suite of metrics tracking support and proactively identify issues with our support system
- Own and develop a suite of dashboards associated with forecasting and other support metrics
- Strong Interest in learning to build/maintain large scale metric tracking infrastructure
**Minimum Qualifications**:
- 5+ years of experience designing, running, and presenting data analysis
- 5+ years of experience querying data (SQL or similar) or performing statistical analysis (Python, R, or similar)
- Proven experience building relationships among multiple teams
- Experience explaining data analyses to cross-functional teams who are not focused on analytical work
- Experience working autonomously and collaboratively
**Preferred Qualifications**:
- 3+ years experience working in payments or operations
- Experience working with payments data or customer support
- Experience working with a globally diverse team
- Experience working in a customer support-focused environment
- Experience developing data pipelines
