Client Manager

Primary Details

Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.

QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations with our Spanish offices in Madrid and Barcelona. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure.

As part of our growth ambition we are creating this new role. If you are looking for to be part of a successful organisation with strong growth ambitions, then read on.

Client Manager Spain

The opportunity

The purpose of this role is to support the establishment and growth of a Client Solutions Practice across the Division. The role is responsible for developing a quality client pipeline, maintaining key client accounts, and facilitating sustainable profitable growth.

Your new role

- Act as the main point of contact for clients across all business areas, focusing on building and maintaining strong relationships.
- Collaborate closely with the Distribution team to drive client retention and ensure ongoing satisfaction.
- Monitor and enhance client satisfaction, using annual Voice of Customer (VOC) surveys to measure and improve service quality.
- Identify and pursue opportunities for cross-selling and upselling, maximizing value for both clients and the organization.
- Manage and prioritize top clients and large accounts, with criteria to be determined (such as minimum revenue and employee count), ensuring tailored solutions and dedicated support.
- Manage the opportunity pipeline and business to increase density build and structure programme design for clients.

- Engage with the Distribution and Client Engagement team for client acquisition.
- Ensure compliance with legal, regulatory frameworks, and corporate policies.
- Drive the design and maintenance of marketing and communication frameworks.
- Develop a strong client engagement focus for existing and new clients.
- Keep up to date with industry developments for continuous improvement.
- Provide specialist advice on underwriting programmes and legislation.
- Establish clear accountabilities and authority levels for direct reports to ensure goal delivery.

About you

- Significant exposure to the insurance industry as a client manager either in insurance company or brokerage, with an ability to operate across all products.
- Strong track record in managing strategic client relationships at senior Executive & leadership level, creating not only positive influence but clear value return to the business.
- Significant contact network of client risk managers which provides the ability to influence & develop new opportunities.

_ At QBE, we are dedicated to creating an inclusive environment for all employees. Our positions are open to individual with disabilities, and we actively promote inclusion and diversity in our workplace._

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation

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With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, pa