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**Description**
**_Please note that this is a 6 months Fixed Term Contract; Working onsite in our Madrid office, Monday to Thursday 9:00 to 18:30 and Fridays 9:00 to 15:00_**
**About the firm**
Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems.
With over 10,000 people providing services across six continents, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Our senior leaders, and their teams, leverage A&M’s restructuring heritage to help companies act decisively, catapult growth and accelerate results. We are experienced operators, world-class consultants, former regulators and industry authorities with a shared commitment to telling clients what is really needed for turning change into a strategic business asset, managing risk and unlocking value at every stage of growth.
**About the role**
We are looking to hire an experienced and professional receptionist to join us on a 6 months fixed term contract - someone who is high-energy and polished, has a passion for client services and is happy to take initiative and think on their feet.
**Key Responsibilities**
- Taking ownership and pride in providing a professional Front of House service
- Managing a very busy switchboard and re-directing internal and external calls
- Answering all calls and ‘at the desk’ queries in a professional and timely way
- Greeting all A&M visitors, show them to their room and providing refreshments
- Being the first point of contact for the main building reception, representing A&M within the building
- Managing all client meeting rooms ensuring that they are always maintained to a high standard
Furthermore, the receptionist will primarily be responsible for the following:
- Office Coordination: liaising with the building maintenance team regarding controlling the office temperature, and escalate any issues to the Office Manager, Booking couriers and organising all incoming and outgoing post
- Ordering passes for new hires and managing the visitor passes
- Order the catering for events held in the office
- Checking and liaising with IT as necessary to remedy faults the technology in each meeting room ensuring that the telephones and TV screens are in full working order (each morning)
**Soft Skills required**
- Excellent communications skills, able to present a friendly and open style
- Demonstrable energy and the drive to be in control at all times
- An obvious passion for client service
- A flexible approach and the ability to switch between tasks and services as required
- Enthusiasm and sensitivity to others, you will enjoy being part of a close working team
**Experience required**
- Receptionist/front of house/in person customer services experience within professional services or financial industry
- Experience in multi-tasking in a busy customer/client facing environment
- Experience in working with Microsoft office to intermediate level
- Fluent in Spanish and English
