Itsm Business Analyst

hace 3 días


Zaragoza, España Oxigent A tiempo completo

¿Te interesaría seguir desarrollándote como** ITSM Business Analyst **en una multinacional dedicada a la **fabricación de sistemas de movilidad** y **elevación **con más de 140 años en el sector?

Desde **Oxigent Technologies** seleccionamos un/a **ITSM BUSINESS ANALYST **para formar parte del equipo de **Service Managment** y apoyar y reforzar al departamento de **gestión de servicios IT** para mejorar el conjunto de **herramientas ITSM ServiceNow** ubicado en **Zaragoza**.

¿Cuáles serán tus **funciones **principales?
- Trabajar en **colaboración con stakeholders y propietarios **de servicio y proyectos.
- Crear **historias de usuario y casos de prueba.**:

- **Comprensión **de requisitos y necesidades, **transformación **de estos en diseño y concepto de **soluciones **satisfactorias, **mejoras**:

- **Formación **sobre las nuevas funcionalidades.

Para ello, **¿qué vas a necesitar?**
- Al menos **2 años de experiência** trabajando con **herramientas ITSM**:ServiceNow**.**:

- Formación superior técnica.
- **Certificación ITIL y experiência** con el diseño, implementación y operaciones en procesos.
- **Nível de inglés alto.**:

- **Soft Skills**: capacidad para trabajar eficazmente en equipo, capacidad analítica y de resolución de problemas, excelentes dotes de comunicación escrita y verbal.

**¿Qué te ofrecemos?**
- **Contratación indefinida.**:

- **Salario acorde a la experiência aportada** (entre 30.000 - 35.000 euros brutos anuales).
- **Horario flexible y jornada intensiva los viernes.**:

- **Modelo híbrido flexible.**:

- **Cheque Formación **para desarrollarte en las áreas profesionales que más te interesen.
- **Seguro médico privado.**:

- **Retribución flexible** aplicable a seguro médico, restaurante, transporte, guardería y formación.
- **Aplicación de acceso a gimnasios** y actividades deportivas en toda España con descuentos.

Y muchos otros beneficios



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