Senior Customer Support Engineer

hace 6 días

Barcelona, España Build38 A tiempo completo

**About us**:
At
- Would you like to become part of our development team in Barcelona?_ We are looking for a
**Senior Customer Support Engineer **to join us

**Here is a little taste of your challenge**:

- Work with our customers across a wide range of topics, from basic administration of our SDK to deep consultative conversations around design, optimization, and implementation.
- Manage support cases from beginning to end.
- Develop and maintain close relationships with our customers to help them be successful.
- Provide technical support to different stakeholders (business teams, customers ).
- Design and execute technical implementations and integrations with client systems.
- Manage conversations with technical stakeholders from clients.
- Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.
- Stay aware of emerging technologies and techniques that can be beneficial to the role and team.

**Who are you? There is no set route to become part of Build38. But to be successful in this role, this is the kind of profile we have in mind**:

- Degree in Computer Science or a related field.
- +5 years working in a customer engineering role.
- Software development experience using Agile development practices.
- Intermediate knowledge of SQL, Python and NodeJS languages.
- Experience working with Cloud and SaaS services for data ingestion, processing and storage.
- Demonstrated experience building and leading technical product demonstrations.
- Business acumen and strategic problem-solving skills to assist with customer requirements

**Practically Speaking, what's in it for you: Optimized onboarding - for your optimal start and your customized induction.**:

- Optimized onboarding - for your optimal start and your customized induction.
- Enthusiastic team - waiting to help you succeed.
- Internationality - three locations worldwide with employees on 3 continents.
- Simplicity - because we like to make it easy and practical.
- Greenfield - where you can explore and bring in your experience.
- Well-known customers - from the German and international economy.
- Beautiful office spaces in the heart of Munich and Barcelona - 200m to Marienplatz in Munich or the Sagrada Familia in Barcelona with regular team/community events (breakfast, lunch, beers ).
- Good transport connections - easy to reach by public transport.
- Attractive performance-based remuneration model - as motivation for YOUR motivation.
- Flexible working hours & Hybrid working

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