Social Media Customer Support

hace 3 días

Madrid, España Ryanair A tiempo completo

**Ryanair is Europe’s favourite airline, carrying 142m guests p.a. on more than 2,400 daily flights from 84 bases, connecting over 200 destinations in 37 states on a fleet of over 450 aircraft, with a further 210 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 14,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and extending an industry leading 34-year safety record.**

This role will involve monitoring and responding to customer services queries on our social media platforms.

Looking for a new challenge? We want to hear from you Ryanair Labs is a new digital hub in Madrid, providing services for Ryanair.

**The Role**

This role will be focused on responses in social media. To provide this support agents are required to complete a range of duties some of which are outlined below:
**Your responsibilities will include**:

- Monitor and respond to customer service queries via social media
- Investigate issues raised from social media
- Liaise with customer service management on issues arising from social media
- Take ownership of the customer service element of social media accounts
- Support the Ryanair twitter and Facebook account
- Reporting on social media contacts
- General administration duties

**Requirements**:
**Experience and Qualifications**:

- **Native or Advanced Italian is a MUST**:

- Previous experience in similar role would be a distinct advantage
- Previous Airline/Airport experience would be a distinct advantage
- Must show a natural ability in problem solving.
- Must have a proactive approach to dealing with errors/complaints
- Must possess a high level of interpersonal and written skills
- Must work well under pressure
- Must have a good knowledge of Microsoft office
- Must be enthusiastic, flexible and be ability to work on your own initiative.
- Must be an energetic and enthusiastic individual looking to thrive and progress in an expanding company
- Must be flexible with working hours

**Benefits**
- Flight Benefits
- Permanent contract
- Brand new office in the city center
- Amazing atmosphere

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