Guest Services Manager

**Duties**:
Supports and explains management programs to subordinates. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance, and explains new work techniques. Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Keeps supervisor(s) informed of progress and advises supervisor(s) of significant developments that may impact plans, projects, or operations. Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity. Performs other related duties as assigned.

**Requirements**:
**Conditions of Employment**:

- This position requires the incumbent to complete a background investigation with favorable results.
- Must meet state and legal age requirement for sale of alcoholic beverages.
- This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
- Incumbent must be a US Citizen assigned to Moron AB, or a spouse/family member of someone assigned to Moron AB.

**Qualifications**:

- Business Based Action
- Family Member Preference
- Military Spouse Preference
- Outside Applicant Veteran
- Spouse/Widow/Parent of Veteran
- Transition Hiring Preference

**Qualifying Experience**:
**Education**:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

**FOREIGN EDUCATION**:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

**Additional information**:

- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
- Probationary period may be required.
- Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
- Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
- LQA is not authorized.
- Post Allowance is authorized for Regular Full Time employment category.
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
- Benefits

Review our benefits
- Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- Resume

Your resume may be submitted in any format and **must** support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

**Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include**:

- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
- How to Apply

**Agency contact information**:
**Ramstein NAF HR Office

**Address**:

- Moron Sustainment Services Flight_
- 86 FSS/FSEH, Unit 3240 Box 535_
- APO, AE 09094-0535_
- US**Next steps**:

- Fair and Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee pr