Program Director

**ABOUT US**

As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 3,400 entrepreneurs in more than 100 countries. Its objective is to facilitate access to entrepreneurial support for all types of entrepreneurs with a common purpose: to boost innovation that solves the problems that truly matter, generate economic growth, and new decent job opportunities.

Bridge for Billions, recognized by Forbes 30 Under 30, Ashoka, and Acumen, has worked with more than 100 organizations such as Coca-Cola, Accenture or BMW, and institutions such as the United Nations in the development of entrepreneurship programs that support diverse entrepreneurs in the creation of innovative solutions for today’s most pressing issues. In 7 years, Bridge has grown to a team of more than 50 people from 15 nationalities, with headquarters in Madrid, where most of our team is based; an emerging LatAm HQ in Antigua, Guatemala, with a few team members; and a few people based in different places around the world.

**JOB MISSION**

For our next growth stage, we are focusing on strengthening entrepreneurship ecosystems worldwide, by creating programs to connect support organizations with early-stage entrepreneurs, mentors, sector experts, and investors, and facilitate long-lasting connections among them.

Being a Program Director at Bridge for Billions is your opportunity to lead the development of one of our key programs end-to-end, developing your client and account management skills, monitoring operations, leading and coaching people, and being the final person accountable for the success of your program & team. The challenge of this particular role will be to work with organizations that target migrant entrepreneurs in Spain, Italy & South Africa to provide support to this target group in a 3-years partnership.

For this role, we want someone who truly embodies our culture. Our core values are empathy, grit, courage, and gumption. We are a team of entrepreneurs for entrepreneurs. We believe in transparent relationships, we have an international mindset, we strive for self-management so that anyone can have a big impact on the organization’s growth, we can operate despite high levels of uncertainty, we value open and respectful feedback, we foster risk-taking and failing fast, we seek continuous innovation and impact.

**ROLES & CONTRIBUTIONS**

**1. Strategic Program and Client Management (30%)**
- Lead the program based on our client objectives and desired impact, and be the final accountable for the program results. You will be responsible for tailoring the program to the specific needs of migrant entrepreneurs in Spain, Italy, and South Africa.
- Build partnerships and alliances with key players in the migrant entrepreneurship sector.
- Position the program brand and be the face of it in front of key stakeholders and at external events.
- Define and Manage the project’s budgets and resource allocation. Report the impact and finances of the program to our clients.
- Understand clients' needs and ensure their queries are heard and acted upon, and that their program is a success.
- Work closely with the salesperson for that client to reach goals.
- Be accountable for program renewal and program sustainability: be aware of clients’ experiences, act on issues or opportunities and strategize with the salesperson to sustain the relationship over time.
- Develop a mitigation plan to ensure that program risks and issues are anticipated and mitigated on the spot. Be able to resolve complex issues with autonomy.

**2. Lead program strategy and a team of program managers (30%)**
- You will be responsible for leading, coaching, and overseeing 3-5 people in charge of the on-field program implementation in Madrid, Milan, and Johannesburg. You will also be contributing to their onboarding and training process.
- You will have to act as a motivating mentor for the program managers working in the program to coach them technically and culturally and keep them energized and motivated.
- Set annual team performance goals and a monitoring system.
- Collaborate with other Program Directors to ensure there’s a well-distributed and balanced workload in all teams.
- Collaborate with Directors to share learnings and insights from program & people issues.
- Identify misalignments in mindset/strategy/operations inside the department and work on fixing them.
- Report on program results to the rest of the company.
- Facilitate team training and peer-to-peer learning facilitation.
- Be aware of the strengths, gaps, and struggles of the people led and act on them on a continuous basis. Ensure optimal strength-to-seat allocation.
- Having a clear growth path for each member of the team based on professional goals and preferences.
- Make decisions for the team/department and implement changes with agil