Onsite Delivery Manager

**Mission**

**Experience Required**: 10-15 Years

**Location: EVRY-COURCOURONNES (Francia). Al sur de París.**

**Languages**:Fluent in French (written and verbal), proficient in English

**Key Responsibilities**:

- Act as the **primary onsite interface** for customer stakeholders across IT and business functions.
- Manage delivery of IT operations services including:
- **Network & Storage**:

- **Backup (Commvault)**:

- **OS Patching**
- Lead and coordinate **high-priority incident resolution** involving:
- Customer IT teams
- Third-party IT vendors
- Product support teams (e.g., Nutanix, Oracle, Commvault)
- Ensure **effective communication in French**, bridging gaps between customer stakeholders and the India-based delivery team.
- Drive **SLA adherence** and ensure high-quality service delivery across L1, L2, and L3 support functions.
- Demonstrate **ownership and accountability** for service outcomes and customer satisfaction.
- Collaborate with offshore teams to ensure alignment with **Customer and ITCi processes**.
- Support and contribute to the **cloud transformation program**, with a focus on learning and adapting to AWS-based operations.

**Profil**

**Required Skills & Experience**:

- **10-15 years** of experience in IT Infrastructure Operations.
- Minimum **5 years** in an **onsite Delivery Manager role** for IT operations projects.
- Prior experience delivering services using a **Global delivery model, Managed services model** with distributed teams.
- Experience leading transformation of ITOps. Good understanding of leading transformation using AIOps.
- Excellent **communication and stakeholder management skills**, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above).
- Ability to articulate complex technical solutions to both technical and non-technical audiences
- Proven experience in IT service delivery within the **hospitality industry**.
- Proven experience managing services delivered 100% by offshore (India-based) teams.
- Strong understanding of enterprise IT infrastructure hosted **on-prem**.
- Fluent in **French** (mandatory) and proficient in **English**.
- Excellent **problem-solving**, **interpersonal**, and **influencing skills**.
- Highly **proactive**, with a strong sense of **ownership** and **initiative**.
- Ability to work effectively with stakeholders and vendors who do not report directly to this role.
- Exposure to **AWS Cloud** or other cloud platforms; ability and willingness to **learn and lead** in cloud transformation.

**Good to Have Technical Skills**:

- Zabbix (Monitoring)
- Nutanix, VMware (Virtualization)
- Wintel, Citrix (Server & Desktop Management)
- MS SQL, Oracle DB (Database Administration)
- Storage & Backup technologies including Commvault

Ofrecemos:

- Retribución salarial acorde con la experiência aportada.
- Plan de carrera: carrera profesional en función de la experiência y potencial personal dentro de una compañía en continua evolución y con un sólido crecimiento.
- Plan de formación en competencias tecnológicas de acuerdo con las exigencias de los proyectos y clientes.
- Retribución flexible: retribución a la carta pudiendo elegir diferentes productos y modelar tú mismo cómo distribuirlos: seguro de salud, tickets de comida, guardería, tarjeta transporte, etc.

**Organisation**

Inetum es líder europeo en servicios digitales. El equipo de 28.000 consultores y expertos de Inetum se esfuerza cada día por lograr un impacto digital en las empresas, en las entidades del sector público y en la sociedad. Las soluciones de Inetum quieren contribuir al rendimiento y la innovación de sus clientes, así como al interés general.

Presente en 19 países con una red de centros densa, Inetum colabora con los principales fabricantes de software para afrontar los retos de la transformación digital con proximidad y flexibilidad.

Impulsada por su ambición de crecimiento y expansión, Inetum generó una cifra de negocio de 2.500 millones de euros en 2023.

**Pays**

Espagne

**Emplacement**

Madrid

**Type de contrat**

CDI