Senior Programme Manager, Amzl Launch

A degree
- Relevant experience in program or project management
- Experience of communicating with a wide range of stakeholders
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience managing large, complex, multi-functional projects or programs.
- You have delivered results in a fast-paced work environment.
- Worked under tight timelines with mínimal supervision.

You will serve as a member of Capacity Maximization Program within the AMZL EU Launch and Expansion team, who are responsible for optimizing Amazon’s last mile delivery network across Europe. Your responsibility will be to optimize capacity in EU network, developing and brainstorming new solutions and ideas with key stakeholders. How can optimize our existing network? How can we improve new building designs? Your work will also encompass the processes and mechanisms we use internally to manage those projects, and you’ll have a big hand in how we streamline and improve these.

Teamwork and collaboration is key to our success, so your experience of working with matrixed, cross functional teams will stand you in good stead. You are able to separate what's important from what's urgent, find the best path forward from among multiple scenarios, earn the trust of stakeholders, and improve the efficiency of our organization.

Handling the volume of data we use to optimize our last mile delivery is not trivial. Be under no illusions - this is a complex space. When things do go wrong (and they will), you’re happy to dive deep and get to the detail so we can learn and benefit from our mistakes. Dealing with risks and issues is meat and drink to you. You’ll need to be a confident communicator, both spoken and written; we thrive on the written word Your communications skills help create bridges across the many teams who pull together to make the magic happen, so that we avoid silos and work in partnership to deliver the best results for our customers.

We pride ourselves on our agility; market conditions can change unexpectedly and that means that dealing with urgent, last-minute requests is normal You will be prepared for the unexpected and will be used to adapting your plans to handle it.

Above all, you’ll deliver results in a fast paced, exciting environment

A day in the life
As a Sr. Program Manager, you’ll be based in one of our corporate offices and will own projects that are focused on maximizing capacity while decreasing cost from start to finish. You will use a combination of outstanding leadership, thought clarity, analytical skills, cross-functional partnership, business judgment, and strategic thinking to innovate on behalf of our customers. The Sr Program Manager is passionate about continuous improvement, partnering with diverse cross-functional teams to develop the processes and mechanisms that will enable us to achieve our business objectives.

The Sr. Program Manager will have a proven track record of owning and delivering world-class experiences to customers. You will be asked to develop, execute, and deliver on detailed plans, working closely with design & construction, design engineering, field engineering, finance, real estate,, operations and long-term planning teams. You will drive multiple projects simultaneously, defining timelines and communicating on status, risks, and process changes on a weekly basis. You should be comfortable with a high degree of ambiguity and operating in a rapidly evolving and changing landscape. You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic business environment, operating in all levels of the organization.

You will have the ability to travel across Europe (approx. 8 weeks per year)

Madrid, Spain | Barcelona, Spain | Milan, Italy | Munich, Germany | Berlin, Germany | London, UK | Manchester, UK | Paris, FR

About the team
You click on your screen, and next day an Amazon parcel arrives at your doorstep. It must be magic, right?
Well, not entirely.

It’s a mixture of precision, invention, and world class supply chain logistics. It’s a host of teams working closely together to deliver a slick experience for our customers. It’s the use of data to understand what’s going to be needed and making sure we’re ready to handle the demand. It’s paying attention to the detail whilst also having a really good understanding of the big picture. It might even be you.

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Here in the EU Launch & Expansion capacity team we’re particularly interested in the last mile; how we get that package from a local delivery station to your door. And how we do that consistently and repeatedly across all geographies, from sparsely populated rural areas to congested u