SAP Paas Service Manager

**SAP PaaS Service Manager**

This is an excellent opportunity to join a global, award winning insurer and a hugely successful and growing organization, working on complex enterprise systems and projects within an engaging and supportive company culture.

There’s never been a better time to move to the next phase of your career.

Join us now

Have you always wanted to work on SAP projects that add massive value and solve complex and challenging issues at the forefront of Business & IT?

If you have passion for technological innovation, thrive in dynamic environments and have experience at the interface of technology with IT & business processes within organizations, then this will be the ideal position for you. We are looking for someone who can keep up to date with the latest trends in
**technology** in a continuously evolving system landscape.

**Your opportunity**

Join the global Finance, Investments, Treasury & Payments team as an
**SAP**
**PaaS Service Manager **here in Spain. We service a worldwide customer base and explore opportunities to implement latest technologies to improve our services.

Delivering and implementing quality service is what gets us up in the morning. We bring the ability to guide, build and improve. We are big picture thinkers, with an eye for detail and a passion for rolling up our sleeves and getting the job done.

**Your role**

As SAP PaaS Service Manager you will steer the SAP platform team and ensure a successful delivery to our clients. Within this important role, you will be owning the successful service delivery and you will be responsible for ensuring successful collaboration with our IT, customers and partners.

With your SAP Basis knowledge and experience you will develop, together with the rest of the team, the standards and practices that direct the day-to-day operations of the SAP Platform. This includes creating current and future state architectures, solutions, and providing guidance and sharing to the technical team while working closely with other IT, suppliers, and business partners.

The SAP PaaS Service Manager directs the technical activities, analysis, and design of the SAP Platform service.

Develops standards and practices that direct the day-to-day operations of the SAP basis platform. This includes creating current and future state architectures, solutions, and providing guidance and sharing to the technical team while working closely with other IT, suppliers, and business partners.

Drives technical decisions, reviews, and is accountable in delivering enterprise level technical solutions while ensuring they meet Zurich IT architectural best practice, compliance, security quality standards and business requirements.

This position will work with and lead internal and external team resources, establish, and ensure adherence to Zurich standards, processes, and procedures.

As a SAP PaaS Service Manager
**, **your
**main responsibilities** will involve
- Oversee and guide all activities of the SAP Platform Service team.
- Ensure SAP ecosystem is stable, performant and secure. Always updated and with the right resources.
- Ensure all the platform related requests are properly treated by the team, following the defined standards and procedures.
- Orchestrate between different teams (internals and externals) to resolve any issue.
- Detect gaps or improvement opportunities in the SAP Platform domain.
- Coordinate and reviews SLA, Service Cost, Service Staffing with our internal teams and partners
- Offer customer service & maintain customer relationships.
- Collaborates across the organization, as well with our partners.

**Your Skills and Experience**

**To be successful in this role you will ideally have**
- Min 3 years of professional experience in a similar role with a solid delivery experience as SAP Service Manager, SLA management, service engineering, building trustworthy relationships with clients and partners
- At least 7 years of SAP Basis experience
- Knowledge or experience in SAP on Cloud environments (AWS, Azure)
- Business proficiency in English, any other language considered an advantage
- University degree or equivalent in Business Administration, Industrial Engineering, Business Informatics, or related field of study
- Very good interpersonal, verbal, and written communication skills
- Passion for technology, customer service, efficiency, effectiveness, and quality
- Good team player, willingness to assist others and share expertise

**Additional Information**

**As well as a competitive salary and a yearly bonus we offer benefits package which includes**:

- Option to **work remotely within Spain** even up to **100%**:

- you choose
- Flexible working hours
- Wide range of internal and external trainings
- Free English and Spanish classes depending on the needs
- Ticket restaurant
- Life Insurance
- Pension Plan - after 1 year in the company
- Referral bonus if you bring other talented people like you
- Special banking and insuranc